Director of Product Research, Clio
CA$196-294k
Legal practice management software
Open for applications
Legal practice management software
1001+ employees
Open for applications
CA$196-294k
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- We’re looking for an experienced research leader with a proven track record of building a research practice from the ground up
- The ideal candidate is well-versed in a variety of qualitative and quantitative research methodologies and is equally comfortable building for quality and scale as well as taking a scrappy approach to support tight timelines
- They should be passionate about uncovering customer insights and believe that research is a team effort, with empathy, passion, and storytelling being foundational to creating great experiences
- Excellent communication and storytelling skills
- Strong leadership, partnering, and influencing skills
- Proven track record of leading a broad range of research initiatives that resulted in meaningful impact for the business and customers
- Experience building research capabilities from the ground up
- Experience working in a complex industry, supporting a broad range of products, across a broad range of customer types
- Unique ability to tame the complexity of multiple qualitative and quantitative data sources to uncover meaningful insights
- Innovative approach to uncovering actionable insights in a fast paced environment
- High level of comfort working within a self-directed culture and navigating ambiguity
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work
What the job involves
- We are currently seeking a Director of Product Research to join our Product Design team
- This role is available to candidates across Canada (excluding Quebec) and the US
- If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum once per week on one of our Anchor Days
- We believe product research is pivotal to crafting a shared understanding of our customers' attitudes, behaviours, and needs
- We value making data-backed, customer-centred decisions and we look to product research to inform and inspire our ability to design and build world-class products that delight and support our customers and fuel Clio’s mission of transforming the legal experience for all
- We’re looking for an experienced research leader with a proven track record of building a research practice from the ground up
- The ideal candidate is well-versed in a variety of qualitative and quantitative research methodologies and is equally comfortable building for quality and scale as well as taking a scrappy approach to support tight timelines
- They should be passionate about uncovering customer insights and believe that research is a team effort, with empathy, passion, and storytelling being foundational to creating great experiences
- Build and scale a successful product design research practice from the ground up
- Build a comprehensive customer empathy and advocacy program
- Lead product design research across a broad range of initiatives, including conducting research directly; hiring and leading a talented group of researchers; and coaching product and design leaders on research best practices
- Ensure we have a foundation of actionable qualitative research, including an easy way to catalog and query existing insights
- Ensure we have a foundation of actionable quantitative research, including scaling robust product analytics
- Triangulate qualitative and quantitative data to develop a holistic view of our customers
- Build and maintain critical customer empathy artifacts such as personas and customer journeys maps
- Enable A/B testing capabilities, including understanding needs; establishing best practices; selecting technology; and overseeing quality of ongoing work
- Work across the organization to establish a set of customer-backed OKRs, including VOC, NPS, CSAT best practices
- Partner with Business Intelligence leaders to connect insights across market research and product research to maximize data-driven business impact
- Evangelize product research and customer insights across the organization, helping each employee across Clio connect to our customers’ needs in real and meaningful ways
- Hire and coach a high-performing team of researchers to make it all possible
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- 401k 🇺🇸
- RRSP-matching 🇨🇦
Company values
- Giving Back - we’re committed to creating positive social change in the community
- Creating Better Work Environments - we believe that a diverse and inclusive culture is a competitive advantage that benefits both our employees and customers
- Thriving as a Team - we live by seven core values on how to thrive, have fun, and win as a team
Articles
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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