Senior Solutions Engineer, Easypost
+ Equity
More information about location
Shipping solutions API
Open for applications
Shipping solutions API
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
To enable efficient, cost-effective, modern shipping experiences.
Role
Who you are
- Strong technical writing skills, a deep understanding of the company's product suite, and the ability to translate complex technical concepts into easily understandable documentation for diverse audiences are crucial for success in this role
- Bachelor’s Degree
- 8+ years of related experience, master’s degree and 6+ years of related experience, or equivalent related work experience
- The candidate must possess excellent writing and communication skills
- The candidate must have experience in owning and building an end to end documentation process
- Understanding of Databases, RESTful APIs, and interpreting XML and JSON requests/responses
- Ability to handle communication with multiple internal teams
- Ability to tailor technical communication with all levels of customerunderstanding
- Ability to comprehend complex programming code
- Willingness to adapt to an evolving work environment
- Customer facing experience with a customer first attitude
- Past experience in pre-sales and or being the designer for an implementation is a huge plus
- Experience in the shipping industry and being familiar with carriers as well as different shipping requirements around international, hazmat, hundred weight, etc
What the job involves
- The Senior Solutions Engineering technical designer is essential in bridging the gap between sales and technical teams.
- The role involves creating detailed technical specifications for proposed solutions by collaborating closely with sales, engineering, and customer teams.
- Responsibilities include ensuring the accuracy and clarity of technical information presented to clients, aligning with product capabilities and customer requirements.
- Develop Technical Specifications: Create comprehensive documentation outlining proposed solutions for customer needs and business rules, covering system architecture, feature details, performance metrics, and integration points
- Maintain Product Knowledge: Stay up to date on EasyPost's product features, capabilities, and limitations to ensure accuracy in technical documentation and solution representation
- Create Clear and Visual Documentation: Compose well-organized technical specifications, incorporating diagrams, charts, and visuals to facilitate understanding for diverse audiences
- Provide Technical Expertise: Collaborate during solution design phases, offering technical insights that contribute to the development of optimal solutions tailored to customer requirements
- Support Account Growth: Work closely with the Customer Success Management (CSM) team to identify opportunities for growth within customer accounts
- Build and Maintain Customer Relationships: Establish strong, long-term relationships with customers, ensuring clear communication and managing expectations, even in challenging situations
Our take
EasyPost's multi-carrier shipping API provides eCommerce businesses with seamless solutions to manage logistics. The platform allows companies to easily switch between shipping providers, track packages, and verify addresses. Saving businesses time and money and in turn, simplifying what would otherwise be a complex process.
When EasyPost emerged from stealth in 2013, it was widely recognized as the "Stripe for shipping". A comparison that stemmed from the company's ability to effectively enable developers to integrate postage and shipping features into web applications. Which, at the time, was something legacy carriers like FedEx and UPS weren't taking advantage of.
As eCommerce has grown, EasyPost has expanded its reach and is now available in over 200 countries and now offers Amazon Shipping, cementing its position as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Glassdoor (3.78)
Trustpilot (1.7)
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.5m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company values
- Adaptive – Embrace new challenges to grow your skill set
- Simple – Create efficient solutions that are easy to execute
- Inclusive – Share new ideas and work collaboratively across teams
Company HQ
Lehi, UT
Articles
Leadership
Jarrett Streebin
(Founder & CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
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