Debt Collections Agent, Grover
German Speaker
3+ days a week in office
Technology subscription platform
Be an early applicant
Technology subscription platform
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To give consumers access to premium consumer technology at an affordable price and on a flexible schedule.
Role
Who you are
- Ideally 1+ years experience in Debt Collection
- Fluent in German and English
- Customer service oriented
- Basic understanding of accounting principles
- Ability to multitask and work with targets and tight deadlines
- Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
What the job involves
- We are looking for a Debt Collector for our DACH Market to join our talented Debt Collection team in our Berlin HQ
- Contact customers via phone and email to inform them of overdue payments
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Respond to customer queries
- Investigate and resolve discrepancies
- Update account status and database
- Alert superiors of debtors unwilling or unable to pay when necessary
Our take
Purchasing tech items like mobile phones and laptops can be cost-heavy and are not always affordable. People often have to plan around such purchases; the costs are unavoidable as they represent essential investments. Furthermore, the life cycle of products usually begins and ends with one user, which is not always optimized for sustainability.
Grover tackles these existing issues by offering a subscription service to tech products where customers can rent products on a rolling monthly basis. Through its flexible approach, the company aims to reach a wide target audience by increasing access to tech products as well as maximizing the value of these items by reducing waste and increasing their circulation.
Originally founded in Berlin, Grover has expanded its services to America, helping it achieve a 354% Year On Year growth. In 2022, the company opened a Miami headquarters, expanded its US team, and achieved 5.9 million visitors to its website. All of this combined signals the company's ripeness for expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
102% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2024
$52.6m
LATE VC
Apr 2022
$110m
SERIES C
Total funding: $243.9m
Company benefits
- Fully-remote/hybrid work structure. Office? Remote? Figure out the balance that works best for you
- Online German Language Courses for all levels
- Learning budget
- Entrepreneurial responsibilities and upward career growth
- Working for a market leader
- Visit our engaging, open offices located in Berlin, Lisbon and Miami
- Diverse global team of 65+ nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends
- Team events, Grover tech discounts, and expanding company perks
Company values
- Bring our A-Game - We bring our best to every situation
- Believe the dream - We know anything’s possible
- Cultivate Curiosity - We find answers by always asking questions
Company HQ
Mitte, Berlin, BE
Articles
Leadership
Michael Cassau
(CEO)Worked in private equity at Goldman Sachs before taking a role with Rocket Internet.
Salary benchmarks
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