Engineering Operations Manager, Gorgias

• We are looking for a cross-functional and technically skilled professional with a strong background in Engineering Operations
• Experience managing multiple projects across engineering, product, and operations, with experience interacting with C-level executives and ICs
• Hands-on experience with engineering tooling (Jira, Linear, Asana, etc.) to manage engineering tools and systems, including their setup, maintenance, and integrations, as well as contracts, budget allocations, and renewals
• Technical expertise: Comfortable with scripting, automating, and coding to support operational needs and enhance engineering workflows
• A fast learner with the ability to tackle a wide range of operational and strategic topics, ensuring scalability without overcomplicating workflows
• At least a 2-3 years of experience in Tech, working with Engineering teams of ~200+ people in a scaling organization
• Completed Bachelor degree or Master degree in Engineering or Computer Sciences
• Open to traveling a couple times a year to NYC to meet the team

• As an Engineering Operations Manager, you will play a critical role in ensuring operational excellence across our Engineering organization
• Set up, maintain, and manage contracts for key engineering tools (Linear, GitHub, Swarmia, etc)
• Oversee Linear setup and integrations
• Report on software capitalization, ensuring compliance with financial reporting
• Improve processes from support team to engineers to streamline workflows
• Monitor Engineering KPIs, ensuring accurate data aggregation
• Manage engineering cycles in Linear for every squad, including migrating issues from deprecated teams
• Drive quarterly roadmap planning and OKRs/retrospective management and ensure documentation is complete
• Consolidate and maintain domain ownership
• Drive the User Impersonation Project, liaising with Legal, Security, and Engineering
• Conduct analyses to improve engineering efficiency:
• Velocity analysis to improve planning
• Tech debt analysis to improve backlog prioritization
• Burn down charts to track progress
• Predictability analysis to increase release quality
• Maintain and improve incident management and backlog grooming processes
• Organize and run recurring Engineering Surveys, Engineering All Hands, and Team Lead All Hands
• Support the growth of the Engineering organization (180+ engineers by the end of 2025), maintaining systems up to date with the organisation chart (Slack groups and channels, HR System, Linear teams, etc)
• Assist in headcount planning, capacity planning, and budgeting for Engineering leadership
• Join our Product & Engineering Operations Team, supporting the entire Product, Design, and Engineering organization
• Managed by the P&E Operations Lead, reporting to the VP of Product

• 60th and above percentile in compensation
• Health coverage
• Generous Equity Package
• Company Offsites
• Ergonomic setup at your service + 700$ for your home workstation
• 16-week parental leave, including maternity, paternity, and adoption leave
• Daily catered lunch
• 5 Weeks of Vacation
• Retirement Benefits
• Fully Stocked Kitchen
• 3 weeks of Paid Sick Leave
• $2,000 learning/professional development stipend

Total funding: $101.4m

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