Account Support Representative, BillionToOne

• Bachelor’s degree required, preferably in a science, healthcare, or business-related field
• 1+ years of experience in a sales support or customer-facing role; healthcare or medical sales background strongly preferred
• Excellent communication and organizational skills
• Self-motivated, team-oriented, and adaptable to shifting priorities
• Proficiency in Microsoft Office (Excel, PowerPoint), Google Suite, and CRM systems like Salesforce
• Willingness to travel regionally to support field coverage, up to 50% travel required

Desirable

• The Account Support Representative (ASR) plays a key supporting role within the regional sales team, assisting in the management and growth of accounts across the entire region
• This individual will support field sales representatives, provide exceptional customer support, and help maintain strong client relationships
• The Account Sales Representative will also provide coverage in open territories, ensuring continuity of service and sales activity
• This is a field sales position and reports to a Regional Manager - Prenatal
• Provide regional assistance by supporting the daily needs of the sales team across the assigned territory
• Maintain and strengthen relationships with existing customers through proactive account support
• Assist with onboarding and training new customers, addressing inquiries, and resolving issues to ensure satisfaction
• Act as a liaison between customers, sales representatives, and internal departments to ensure timely follow-up and issue resolution
• Provide coverage for open territories, including in-person or virtual customer meetings as needed
• Coordinate sample logistics, marketing materials, and other operational tasks as needed
• Collaborate closely with internal departments such as marketing, sales operations, and customer support to ensure seamless service delivery