Technical Customer Success Manager, Ireckonu

Salary not provided

SQL

Excel

Azure

Zendesk

JIRA

JSON

Mid and Senior level

Remote from US

Middleware and customer data platform for hospitality

Be an early applicant

Middleware and customer data platform for hospitality

21-100 employees

HospitalityB2BBusiness IntelligenceSaaS

Be an early applicant

Salary not provided

SQL

Excel

Azure

Zendesk

JIRA

JSON

Mid and Senior level

Remote from US

21-100 employees

HospitalityB2BBusiness IntelligenceSaaS

Company mission

To be the world's most trustworthy customer data platform, empowering hotels with truly reliable insight sand streamlined software to create unforgettable guest experiences.

Job

Company

Role

Who you are

Experience in Customer Success or Technical Account/Support Management, ideally in SaaS or enterprise software
Strong relationship-building skills, with the ability to engage stakeholders at all levels
Technical background and confidence working with APIs, integrations, and cloud-based software
A proactive approach—always looking ahead, anticipating challenges, and identifying improvements
Excellent verbal and written communication skills in English
Strong organizational skills and attention to detail
Ability to analyze data and translate it into actionable insights
Experience in the hospitality industry is a strong plus

What the job involves

As a Technical Customer Success Manager, you’ll support some of the world’s top hotel brands across the Americas
From onboarding to adoption, and every step in between, you’ll be their go-to partner; ensuring they get maximum value from our products and services
This role combines relationship management, strategic thinking, and technical expertise
You’ll collaborate closely with internal teams and become a trusted advisor for your customers
Manage a portfolio of customer accounts across the Americas, building strong, long-term relationships
Act as the primary point of contact for all customer communication—guiding them through onboarding, product adoption, and renewal
Work closely with stakeholders to understand their challenges, business goals, and priorities
Track customer KPIs (like platform usage and sentiment) to identify opportunities and address risks
Lead business reviews, share insights, and consult on how to make the most of our platform
Troubleshoot complex technical issues and coordinate with internal teams when needed
Advocate for your customers by communicating feedback to Product, Development, and Support teams
Host product training sessions and help customers stay informed about new features
Promote satisfaction, engagement, and customer growth throughout the lifecycle
Tools and tech you will work with:
API integrations (JSON, SOAP)
Cloud-based software
SQL / database queries
Microsoft Suite (Outlook, Teams, Excel, PowerPoint)
Azure DevOps, ZenDesk, JIRA
Middleware, CDP, CRM, and analytics tools

Our take

Understanding customers is key to building brand loyalty, and Ireckonu has been helping hospitality businesses do just that since 2014. By providing valuable insights into guest preferences, the company enables hotels to craft truly personalised experiences for their guests.

through its connected ecosystem, Ireckonu delivers top-tier data optimisation via middleware products like IKnowU and IConnectU, transforming raw data into actionable knowledge for hoteliers. And after researching CDPs, Ireckonu realised its existing product stack already fulfilled all the requirements of a customer data platform, setting it apart in the market.

With partnerships including citizenM Hotels and Reverb by Hard Rock, Ireckonu has successfully consolidated and centralised gues data across multiple hotel chains. moving forward, the company is investing in ew ways to deliver efficient, personalised services, positioning itself to stay ahead of the competition.

Steph

Company Specialist at Welcome to the Jungle

Insights

-14% employee growth in 12 months

Glassdoor (3.3)

Company

Company HQ

Stadionbuurt, Amsterdam, Netherlands

Leadership

Jan Jaap van Room

(Founder & CEO)

Founded Ireckon Water, Olympic Stadium Cycling Network, and Ireckon!, acting here as CEO. Experience as a Business Analyst IS for T-Mobile Netherlands, a Consultant for Ordina and a Software Designer Engineer for Microsoft.

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