Technical Support Representative, Descript
$62-95k
AI video & podcast editor
Job no longer available
AI video & podcast editor
101-200 employees
Job no longer available
$62-95k
101-200 employees
Company mission
To make it easy for anyone o record, edit, and share any video.
Role
Who you are
- 2+ years experience providing user-facing technical support on a rapidly evolving software product
- Highly organized with strong time management and prioritization abilities
- Intermediate to advanced experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar)
- Extensive experience supporting both Windows, macOS, and browser-based environments
- Experience troubleshooting computer hardware and software systems (including multimedia interfaces)
- Experience managing a ticket queue with an escalation pipeline to assure support SLA response times are maintained
- Experience writing detailed technical documentation (bug reports, troubleshooting steps, processes, workflows)
- Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with end-users and team members
Desirable
- Experience with web app infrastructure (HTML, CSS, databases, API’s, XML, JSON)
- Proficiency in video creation and transcoding concepts. (FFMPEG, file creation, delivery/distribution)
- Familiarity with podcasting workflows
- Network troubleshooting/CompTIA/Helpdesk experience a plus
What the job involves
- You’ll develop a rich understanding of the Descript application and platform and use your knowledge to provide direct support for our users and internal teams
- You’ll troubleshoot and report emerging issues and coordinate timely resolutions with our QA and Engineering teams
- You’ll also help develop internal knowledge guides to assure that Support teams can quickly triage and unblock users with known solutions
Our take
The rise of digital content has made video and audio creation more important than ever, but producing polished media can still be quite complex. Descript makes editing accessible to anyone, simplifying recording, editing, and publishing. And its platform empowers over 7M users to bring ideas to life without needing advanced technical skills.
Descript's standout feature is its AI co-editor, Underlord, which lets users create and edit videos just by describing what they want,. It can generate rough cuts, add visuals and B-roll, apply AI effects, and format content for social media. While many creators are still wary of AI in content creation, Descript has built its tools to augment human creativity, giving users control while handling the heavy lifting.
Serving millions of creators and businesses worldwide, Descript keeps innovating with AI features that learn from user input. By combining intuitive tools with responsible AI, the platform is helping content creators work faster and smarter, reshaping video and audio production while keeping the creative vision firmly in human hands.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$50m
SERIES C
Jan 2021
$30m
SERIES B
Total funding: $100m
Company benefits
- Health: We’ve got you covered with medical, dental, and vision benefits for all employees and their dependents. These include HMO and PPO healthcare plans
- Time off: Paid holidays are a given, but you can also expect flexible time off. Feel comfortable to take the time you need, when you need it.
- Parental leave: New parents receive paid parental leave to spend quality time with their expanding families.
- Home-office stipend: Get your work-from-home setup ready with our home-office stipend.
- Retirement: We offer a variety of retirement plans, including employer matching.
- Free food & refreshments: Come say hey! Visit our office for free lunch, snacks, and drinks.
- Destination off-sites: No matter where you work, you’ll get to know your team. We host two annual gatherings: a company-wide off-site and a team-specific off-site.
Company HQ
Civic Center, San Francisco, CA
Leadership
Laura Burkhauser
(CEO)Laura joined Descript in 2023 as a VP of Product and became CEO in 2025. Prior to this, she was a Director of Product Management at Twitter and Rent The Runway.
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