Customer Account Manager, Gravitee.io
EMEA North
+ Stock Options Plan
More information about location
2+ days a week in office
API management platform
Be an early applicant
API management platform
101-200 employees
Be an early applicant
+ Stock Options Plan
More information about location
2+ days a week in office
101-200 employees
Company mission
To unify sync and async, easily and securely.
Role
Who you are
- We are looking for someone passionate, curious and ambitious
- 3+ years of experience in a customer-facing role such as Customer Success, Strategic Account Management, or Solution Consulting
- Proven track record of managing enterprise relationships with a strategic lens
- Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus)
- Excellent communication and interpersonal skills, able to influence stakeholders at all levels
- Comfortable navigating technical conversations, while maintaining a business-value focus
- Highly organised, proactive, and driven by outcomes
What the job involves
- We are currently recruiting for a Customer Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA
- This isn’t a traditional sales role, instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment
- You’ll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitee’s platform, while uncovering opportunities to deepen the partnership
- Own and grow relationships with a portfolio of key existing customers across EMEA
- Manage overall renewal process
- Act as a strategic advisor and primary point of contact, advocating for your customers internally
- Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals
- Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions
- Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement
- Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes
- Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges
- Identify and mitigate risks to customer adoption, satisfaction, or renewal
Salary benchmarks
Our take
APIs are key to digital transformation, enabling faster connections and greater agility for businesses. However, managing hundreds of APIs at once can be a major challenge for large organizations. Gravitee.io is one of the companies addressing this need, entering a market expected to exceed $200B in the coming years.
Gravitee.io is tapping into a rapidly growing space, following the success of companies like Mulesoft, which was acquired by Salesforce, and Plaid, valued at $13B. With nearly 75% of large US organizations looking to expand their use of APIs, the demand for effective API management is clear.
With strong funding and the market's growth, Gravitee.io is well-positioned to make an impact. As more businesses rely on APIs, the company is gearing up to help organizations streamline and manage their complex tech ecosystems.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Pension/401k: Pension and 401k program options for all locations
- Home Office Allowance: Get ready for your new role with a home office allowance ($/£/€350 allowance)
- World-class benefits: Excellent benefit coverage to keep your body and mind healthy
- Time Off: 25 days holiday/vacation in addition to in-country national holidays as well
- Mental Health Days: 3 mental health days per year with an allowance towards mood-boosting activities of your choice ($/£/€50 allowance
- Hybrid Remote/office options: Enjoy remote work with a hybrid culture, with options to go in to an office in one of our hubs (Denver-Lille-London)
- Professional Development: Learn and grow with our professional development allowance to be used to benefit your career
- Meet Ups: Quarterly regional team meetups help us work together as a team while retaining our remote-first work policy
- Annual Company Retreats: Come together as a team at one of our exciting annual retreats hosted in exciting locations!
- Be Heard: Quarterly meeting with the CEO for every employee so your feedback is heard
Company HQ
Highland, Denver, CO
Leadership
Rory Blundell
(Co-Founder & CEO)Previously Founded Velink where they served as the CEO for 2 years. They also worked as the Head of Field Technical Operations at SnapLogic and as a Business Development Manager at Lloyds Banking Group.
David Brassely
(Co-Founder & CTO)Previously a Technical Java/OpenESB Expert at Leroy Merlin as well as an OpenESB Technical Expert at KIABI. They also worked as an Application Architect at HUMANIS.
Nicolas Géraud
(Co-Founder & CCO)Previously worked in DevOps at KIABI and as a Developer at Leroy Merlin.
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