Head of Transformation, Joy

• 3–4 years in management or strategy consulting
• 2–3 years in a fast-paced SaaS startup, in a customer-facing or onboarding role, getting your hands dirty and leading teams
• Experience managing people – and lifting performance
• Strong client-handling skills: confident, credible, persuasive, charismatic
• Technically minded – you get how software works and can explain it clearly
• Resilient, organised, ambitious – and ready to put a shift in
• Hungry to do your life’s work

Desirable

• This is a senior role, reporting to the CEO and founder. On a day to day basis you will:
• Lead customer implementations and software rollouts in the NHS
• Define success with each customer, deliver against it, and ensure adoption
• Handle tricky workflows, manage scope creep, and keep the focus on outcomes
• Own the relationship with key stakeholders – guide them, push back when needed
• Build repeatable processes for onboarding and transformation
• Help customers get value, fast – and stay with us for the long run
• Manage a small team
• Set things up so the Customer Success team can scale

• 1. Qualify if this is an opportunity for you. Do you align with our values? Can you be in the office 3 days a week? Do you want challenging work, and to be pushed out of your comfort zone? Have you got the requisite experience?
• 2. Apply and take part in our interview process
• 3. Spend the day with us (paid)