Senior Account Manager, Adevinta
Advertising/Retail Media
+ Bonus
2-5 days a week in office
Digital marketplace specialist & family of local digital brands
Job no longer available
Digital marketplace specialist & family of local digital brands
501-1000 employees
Job no longer available
+ Bonus
2-5 days a week in office
501-1000 employees
Company mission
To create perfect matches that help everyone and everything find a new purpose through technology, talent and trusted brands.
Role
Who you are
- 3+ years experience as an Account Manager / Customer Success Manager or in a similar customer-facing role
- E-Commerce is your passion - You have an eye for new trends
- Experience managing all stages of the customer journey
- Demonstrated capacity to succeed in a fast-paced workplace and deal with ongoing change and ambiguity
- Interpret financial data and develop financial reports
- Experience with CRM software and other professional tools
- You are business fluent in German & English
- Technical proficiency around data feeds and tracking technologies are a big plus
What the job involves
- We are looking for a professional to join our Berlin-based advertising team as (Senior) Account Manager, Advertising/Retail Media (d/f/m) to collaborate closely with clients and agencies to enhance customer experience, achieve growth, and boost customer satisfaction.
- You will report directly to the Team Lead Client Relations Advertising/Retail Media. This is a hybrid role, and our office is based in Berlin
- Be the primary contact and build long-lasting relationships with clients and agencies
- Develop a trusted advisor relationship with main customer stakeholders and executive sponsors
- You understand customer needs and align them with the appropriate resources in our company for maximum customer success
- You coordinate with the sales team to ensure seamless transition phases from sales to onboarding
- You work with the technical team to resolve any issues that impact customer experience
- Advocate customer needs and feedback to the product development and management team
- Monitor customer engagement and identify opportunities for growth
Our take
Adevinta Spain is part of the global Adevinta family, which is publicly listed in its native Norway. The company as a whole is one of the world’s largest classified marketplace companies, boasting a portfolio of around 50 brands in over a dozen countries, and employing close to 10,000 people.
The Spanish arm owns a number of the country's top digital classifieds marketplaces including Fotocasa, InfoJobs, and Milanuncios. At a time when larger companies are acquiring scores of eCommerce startups – a concept dubbed “eCommerce rollups” – it’s really interesting that Adevinta seems to have made quite the head start.
Indeed the fact that Adevinta isn’t going after D2C brands, but the marketplaces themselves, is clever. Considering that well over $2 trillion is spent annually on online marketplaces, Adevinta Spain (as well as Adevinta as a whole) is operating from a position of strength in an extremely lucrative market, especially since a buyout by Blackstone and Permira in November 2023 was initiated. This will further bolster Adevinta's position as a market leader under strong new ownerhsip.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Our work model prioritises remote work combined with face-to-face dynamics in the office that help us connect and make strategic decisions as a team. There are a minimum of 5 face-to-face days per quarter that you will pick with your team, that is, a minimum of 20 days a year, of which there are 8 days that we have chosen for everyone because they are meetings that reinforce our culture as a company (development conversations with managers, the creation of objectives or the summer celebration and Christmas party).
- Furthermore, you have the option of working up to four weeks a year from wherever you'd like. To do this, you must have a good internet connection and be able to follow the team's schedules.
- Every year we engage into benchmarking against the external market in order to create competitive compensation packages. Moreover, we do have plans that allow you to "flex your gross salary" in order to purchase benefits such as meal vouchers, commuters card, training and child care.
- We have Apple, Dell and Samsung options to choose the hardware that helps you most in your daily life. Choose between a Macbook Pro or Dell XPS laptop and an iPhone XR or Samsung S9 phone.
- Do you travel by car or motorcycle? We subsidize part of the parking cost.
- Your well-being is our priority. We cover fully for your medical insurance and we allow family members to be added to the policy for a discounted price.
- At the Barcelona office, you can enjoy sessions of 1 hour of physiotherapy.
- Do you like going to the gym? We sponsor 70% of the monthly fee of your chosen centre/ studio and we have agreements with both Andjoy and McFit for discounted membership prices.
- We enjoy 23 days of paid-time-off a year.
- We offer free breakfast and drinks at our Barcelona office every day of the week. You can also choose to enjoy the freshmade set daily menu in our canteen for an economical price. In Madrid on Tuesdays, Wednesdays and Thursdays you can enjoy free breakfast.
Company values
- Act For Max Impact
- Use Your Voice
- Grow Through Different Perspectives
- Win And Lose Together
- Experiment Bravely
Company HQ
Barcelona, Spain
Articles
Leadership
Antoine Jouteau
(CEO (Not Founder))Previosuly Senior Advisor at FAMAE Impact, Investor at Voie 21, CEO at Leboncoin and Member of the Advisory Board at Orchestra-Prémaman.
Salary benchmarks
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Diversity, Equity & Inclusion at Adevinta
- Women in Leadership: Our global year-long accelerated development programme designed to get more women ready to succeed in leadership roles.
- The Change Makers: A peer-led grassroots group with a mission to create a workplace where differences are embraced and every single person feels like they belong. They run workshops and initiatives on topics such as unconscious bias, allyship and privilege tailored for Adevintans.
- LGBTQ+ community: Formed in early 2020 with the aim of providing a space for LGBTQ+ colleagues and allies to connect and share their experiences.
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