CRM Senior Associate, Zocdoc
$103-145k
Office located in Soho, NY
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$103-145k
Office located in Soho, NY
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Have a passion for technology and improving patients’ lives
- Enjoy using data and analytics
- Highly organized, attentive to detail, and great at prioritizing what needs to get done now, and what should wait until later
- Love ideating, executing, and testing new ideas
- Are action-oriented; you understand that ideas are easy, but implementation is where the magic is
- Work well in a fast-paced, dynamic environment and are able to manage competing priorities
- 3-6 years of work experience in a highly analytical CRM role
- Strong analytical skills (particularly within Excel and Looker) and the ability to leverage data for insights and action
- Incredible attention to detail
- Strong written and verbal communication skills
- Ability to quickly build relationships and influence behavior with other teams across the company
- Ability to manage multiple projects and priorities at once in an ever-changing environment
- Ability to push through barriers to get things done with a sense of urgency
- SQL, Looker, Braze, and HTML experience is preferred
What the job involves
- As a CCRM Senior Associate you’ll play a meaningful role in making sure we build effective campaigns that engage patients, enable a smooth appointment experience, and ultimately drive rebookings
- The role will play an integral part in driving appointment success and patient loyalty via CRM channels
- Own end-to-end campaign development process, including list/segment creation, test setup, email development, QA, deployment and analysis
- Develop, plan, execute, and optimize CRM campaigns through rigorous, hypothesis-driven A/B or multivariate testing, using email, SMS, push notifications, and in app messages to meet business goals
- Brainstorm new campaign ideas with cross-functional teams like Engineering, Product Marketing, Product, Analytics, Design, and Brand
- Collaborate with Product Marketing, User Research, Product, Analytics and Engineering teams to execute lifecycle optimizations, ad-hoc campaigns, and support cross-functional initiatives with little to no supervision
- Monitor deliverability and maintain email health metrics to determine optimal frequency and form of communications
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company values
- Patients First - We solve patient problems and prioritize their interests
- Together, not Alone - We rally behind each other and pitch in to support the greater whole.
- Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
- Progress before Perfection - We need action-oriented people to help us achieve our goals.
- Learners before Masters - We need curious and humble people who strive to improve.
- Adaptable, not Comfortable - We expect and embrace change, and we are resilient
Company HQ
SoHo, New York, NY
Articles
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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