IT Support Analyst, GameChanger
Contractor, 6 Months
$35.00 – $55.00 per hour
5 days a week in office
Scorekeeping & statistics app for sports teams
Be an early applicant
Scorekeeping & statistics app for sports teams
201-500 employees
Be an early applicant
$35.00 – $55.00 per hour
5 days a week in office
201-500 employees
Company mission
GameChanger's mission is to help families elevate the next generation through sports.
Role
Who you are
- 2+ years of experience in an IT support or help desk role, preferably in a tech or medium-to-large organization
- Proficiency with macOS operating systems, Google Workspace, Okta, as well as experience with common office applications and cloud-based platforms
- Familiarity with network fundamentals, including TCP/IP, DNS, and VPNs
- Strong problem-solving skills, with an emphasis on customer service and professionalism
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with excellent organizational skills
What the job involves
- As GameChanger continues to grow, we are looking for an IT Support Analyst who will be responsible for providing technical support and troubleshooting various onsite tasks
- The ideal candidate will be responsible for resolving technical issues, managing hardware and software installations, and supporting IT infrastructure to ensure seamless daily operations
- This role is highly collaborative, and the successful candidate will be the go-to person for troubleshooting and problem-solving in a fast-paced tech environment
- This is a 6 month contract opportunity that would require you to work onsite at our headquarters in New York City
- Provide on-site, desk-side technical support for teammates, including troubleshooting hardware, software, and network issues
- Respond to help desk tickets and service requests in a timely manner, aiming to resolve issues on first contact
- Set up, maintain, and troubleshoot workstations, monitors, mobile devices, printers, and other peripherals
- Deploy, configure, and maintain operating systems and essential software on both Windows and macOS devices
- Manage hardware inventory, ensuring devices are updated, repaired, and replaced as needed to avoid disruption in operations
- Provide user training and guidance on software applications and new technology implementations
- Monitor and troubleshoot network connectivity and performance
- Collaborate with the IT team on routine maintenance and updates to network infrastructure
- Assist in the deployment of new IT systems and upgrades, ensuring minimal disruption to employees
- Develop and maintain IT support documentation, including FAQs, troubleshooting guides, and user manuals
- Conduct training sessions to ensure employees are comfortable with IT resources and can perform basic troubleshooting independently
Application process
- Deadline: January 31, 2025 at 10:00 PM GMT
Our take
The competitive nature of sports has always been driven by scorekeeping, and nowadays results are often consumed online. However, for smaller teams it can be difficult to provide this information digitally, as they do not have dedicated web development staff.
GameChanger provides a scorekeeping and statistics platform for sports teams to engage with their fans, that allows viewers to track the progress of a game in real-time similar to with professional sports. The company also embeds a live-streaming service into the platform to facilitate remote viewing, helping to increase audience engagement.
Whilst some sports teams already stream events on platforms such as Twitch and Youtube, most do not have the technical resources to achieve this. GameChanger has recognized this gap in the market, providing a simple yet unified platform for sports scoreboards and streaming, providing a fair opportunity for any team to maximize their community engagement.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2014
$6.8m
SERIES B
Nov 2011
$1m
SERIES A
Total funding: $10.5m
Company benefits
- Unlimited Vacation - Take time off work and travel the world. Enjoy unlimited vacation time.
- Remote Work - GameChanger’s can work from anywhere. You’ll receive a tech budget to make sure you’re set up for success.
- Health Insurance - We’ll make sure you stay healthy. Health, dental, vision, and other perks like a pre-tax FSA - we've got you covered.
- 401K Plan - We’re always looking ahead and so should you. Did we mention that we match?
- Tech Budget - You receive a large tech budget every two years. It’s yours to keep.
- Continued Learning - Tuition reimbursement, an annual flexible learning budget, mentorship opportunities, and more.
- Parental Leave - Get the time off you need with extended parental leave for both parents.
- Wellness - Stay fit and healthy on us. We offer a Gympass membership.
- Other Perks - Monthly Snack Boxes, Dick's Sporting Goods employee discount, Demo Day, Hack Day, virtual and in person team social events
Company values
- Customer obsessed - We put our customers first, always asking, “Will this enhance their youth sports experience?”. We deeply understand our customers and work hard to anticipate their needs. We celebrate and support our customers’ contributions to their communities
- Team Players - We hold each other accountable to deliver our best effort. We are empathetic and supportive, providing a safe environment for risk taking. We listen actively, encourage debate, and commit to action. We do unglamorous work in service of the team
- Ambitious - We take on challenging initiatives designed to drive significant growth. We are mission-oriented, working with urgency to deliver value to our customers. We set a high bar, invest in development, and strive to be the best
- Empowered - We take the initiative to solve problems. We entrust decisions to those closest to the problem. We embrace individual responsibility and accountability
- Focused - We say “no” to valuable initiatives so we can concentrate resources on our most important work. We respect others’ time by limiting distractions, running efficient meetings and communicating concisely
Company HQ
East Village, New York, NY
Articles
Leadership
Sameer Ahuja
(President, not founder)SVP at DICK’S Sporting Goods, that owns GameChanger. Former Founder and CEO of Dera Capital Advisors, as well as former Co-founder and COO/CFO of the Sports Museum of America.
Salary benchmarks
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