Implementations Lead, FISPAN
CA$73-86k
ERP banking platform
Open for applications
ERP banking platform
101-200 employees
Open for applications
CA$73-86k
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- We are seeking an individual with strong organizational skills, leadership qualities, and the ability to thrive in a fast-paced environment
- 2 years of experience managing an onboarding team in SaaS
- Post Secondary Education or equivalent
- Experience with implementing SaaS or similar products for large enterprise users
- Working experience or exposure to accounting ERPs such as NetSuite, Business Central, Sage Intacct, Quickbooks or Xero
- Strong aptitude with an ability to learn new technologies quickly
- Excellent written and verbal English proficiency
- Well-developed interpersonal skills, able to build and manage strong relationships cross functionally across all management levels and roles to collaborate and execute effectively
- Proven ability to learn and understand strategic objectives and align team objectives accordingly
- Prior experience in financial services or financial technology is highly desirable
What the job involves
- As an Onboarding Consulting Lead, you will play a key role in the success of FISPAN’s Business User Onboarding team
- You will help enable the Onboarding Consulting team in their day-to-day activities and provide a pivotal hand in ensuring a positive client experience for FISPAN’s business users
- You will be instrumental in the hiring and training of new staff, as well as initiatives to help scale the business user onboarding process
- In addition, you will be tasked with generating reports and insights into the performance of team members/the team itself
- Oversee and support the Business User Onboarding Team in day-to-day activities including management of the full client journey and experience
- Team building, including supporting the interview process for new hires, ensuring constant development of staff, and identification of high-performing / high-potential staff
- Generate reports and KPIs necessary for the Business User Onboarding Team providing insightful analysis
- Train staff to deliver a high standard of customer service
- Support the creation, implementation, and maintenance of onboarding tools and processes
- Assist with improvements of the services provided to our customers, including the onboarding and launch experience, training experience, and any other relevant services
- Work with other FISPAN teams including Engineering, Product, and the Sales to improve overall alignment
- Support the scaling and design of processes related to the onboarding of business users
Our take
Small/medium sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software their customers use to run their business. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the break-neck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2023
$2m
SERIES A
Dec 2021
$13.9m
SERIES A
Total funding: $39.9m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company values
- Transparency - We foster a culture of openness across all teams
- Achievement - We applaud individual, team, company, and client success
- Collaboration - We adopt a spirit of shared challenge with each other
- Inclusion - We stand for diversity on its own merits
- Trust - We endorse the individual agency of our people
Company HQ
Coal Harbour, Vancouver, BC
Articles
Leadership
Andrea Zand
(Operations Lead)A Simon Fraser University Graduate, with previous experience as an Operations Manager at Aisco Industrial Supply.
Clayton Weir
(CEO)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Executive Chair)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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