Client Success Manager, Carrum Health
$115-130k
Plus commission, depending on level of experience and geographic location Plus Stock option plan
Specialist medical care packages for employers
Open for applications
Specialist medical care packages for employers
201-500 employees
Open for applications
$115-130k
Plus commission, depending on level of experience and geographic location Plus Stock option plan
201-500 employees
Company mission
To transform how surgery and cancer care are paid for and delivered to lower costs, improve outcomes, and ensure a superior experience for all.
Role
Who you are
- 2-4 years of experience in client success/account management with direct responsibility for managing enterprise-level client relationships (healthcare industry experience highly desirable)
- Demonstrated ability to expand client relationships (upsell & cross-sell) and maximize client retention
- Excellent relationship building, collaboration, and client management skills
- Proven ability to successfully influence a variety of different constituencies, from external stakeholders to internal cross-functional teams
- Ability to apply critical thinking and problem solving capabilities on demand
- Effective communication skills: the ability to be direct, logical, and succinct
- Demonstrated competence in storytelling and presentation skills, whether in face-to-face or virtual settings including audiences at different levels of seniority
- Highly detailed-oriented, extremely organized and results-driven; exceptional at creating process and structure
- Strong operational and reporting prowess
- Experience handling aggressive deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment
- Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think outside the box, and solve problems creatively and strategically
- Experience working in fast-paced, dynamic, rapidly growing, early-stage environments
- Burning passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric
What the job involves
- As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Manager to help us strategically lead our clients. The Client Success Manager will play a critical role in our ability to retain and expand relationships with our growing book of business
- Reporting to the VP of Client Success, you will be assigned a book of large enterprise clients and will also be responsible for implementing new Carrum clients as they are signed by the Sales team. This is an opportunity to work with some of the largest, most well-known employers in the country to help them realize value for both their employees and their bottom line
- Serve as the primary relationship owner and strategic lead for specific employer clients throughout the entire client lifecycle, building strong and lasting relationships based on mutual trust and alignment of expectations
- Drive and manage the implementation of Carrum Health’s solution at employers, including initial deployment, activation of new Centers of Excellence, upsell of additional bundled procedures, and contract renewal
- Be motivated to attain measurable goals for each of your employer clients including satisfaction, utilization, retention, and expansion
- Partner with Carrum’s Marketing team and our employers to relentlessly drive member engagement. Manage the planning, execution and measurement of traditional and innovative tactics to improve utilization including but not limited to:
- Employer channels including benefits communications and in-person events
- Direct communication campaigns to eligible members
- Steerage through plan design changes and incentives
- Other solutions across the benefits ecosystem (e.g., medical carriers, navigation services, second opinion programs)
- Develop a firm grasp on the key levers that influence utilization by gaining an in-depth understanding of our employers and their populations, studying the correlation between engagement tactics and results
- Deliver clear and compelling reports and presentations to clients that represent our impact while making recommendations and identifying action plans aligned with client goals and objectives
- Manage complex operational matters including scope of services enforcement, payment processing and business reporting for internal and external performance measurement
- Identify and execute strategies to streamline processes and increase operational efficiency through scalable implementation and account management workflows and reporting tools
- Contribute to product roadmap planning by identifying enhancements/defects and clearly communicating specs to the Technology team ensuring successful delivery and resolution
- Collaborate closely with Carrum’s Sales, Operations and Technology teams
Our take
The prevailing model for surgical and cancer care in the US is extremely profitable for providers but drives abysmal health outcomes. Expensive surgeries and tests are highly incentivised, which leads to unnecessary procedures and colossal bills. Carrum Health was founded to address this, providing value-based surgical and cancer treatment guidance and coordination to employers offering healthcare to their workforce.
Carrum Health partners with select healthcare providers to allow employers to address acute care scenarios - devastating illnesses and injuries, which account for almost half of all employer insurance spend. By focusing on outcomes rather than on profits, it greatly reduces the amount of procedures required - by up to 30% - and saves almost 50% of spend per episode while delivering vastly improved health outcomes. This has led to it building an impressive customer base, including major enterprises such as Prudential, Sodexo and United Airlines.
Carrum Health closed a Series B round in 2023, led by OMERS Growth Equity. The company intends to invest in its oncology services with an aim to become the default cancer care provider for all employers. It is also developing its surgical capabilities, allowing it to deliver an increased level of care as more American companies join its service. Its value-based approach clearly has vast appeal and is only going to gain more traction in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2023
$45m
SERIES B
Jan 2021
$40m
SERIES A
Total funding: $96m
Company benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
Company HQ
East San Mateo, San Mateo, CA
Leadership
Sach Jain
(Co-Founder & CEO)Was previously a Management Consultant for Booz & Co and Director - Corporate Innovations Group at Accretive Health.
Brent Nicholson
(Co-Founder & Chief Growth Officer)Was Senior Associate with Booz & co and Manager of Healthcare Practice at Accenture.
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