Implementation Director, Lavanda
Customer Success
+ Equity
Omnichannel property management software
Be an early applicant
Omnichannel property management software
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
Lavanda's mission is to help real estate businesses stay one step ahead.
Role
Who you are
- You have proven project and programme management skills and experience. Professional in Project Management (PPM) qualifications are desirable
- You have extensive experience of client and stakeholder engagement in a project and programme management context
- You have experience with process improvement and design
- You have led project teams, and have experience interfacing with product and engineering
- You have experience bringing balanced and data driven recommendations and advice
- You have a proven track record in making things happen - delivering results quickly and efficiently
- You are calm, considered and analytical
What the job involves
- We're looking for an experienced delivery leader with expert project and programme management, and client engagement skills to help us dramatically improve the way we roll out our products to new customers
- You will report to the VP of Customer Success and work closely alongside the Product Managers and squads to manage an ever accelerating roadmap of client implementations in Europe
- You will coordinate the work of the implementation team and advocate for developments that accelerate customer onboarding, problem solving, adoption, engagement and delight
- Success in this role involves effective working relationships with Lavanda’s enterprise customers, but also product management, customer success and engineering teams across Lavanda
- You will become deeply expert in the Lavanda Short Stays product, our PMS, booking engine and resident portal suite of products and will guide customers through to full and thorough implementation that maximises customer value
- You will lead an implementation team who will deliver implementation projects at pace and at scale as we rollout Lavanda’s enterprise product offering across Europe
- You will interact with clients on a regular basis to understand their requirements and oversee the implementation of Lavanda’s products for them
- You will have a strong influencing voice in roadmap discussions ensuring client needs and onboarding process improvements are advocated for effectively
- You will lead the development of implementation and onboarding tooling and back office applications with a goal of streamlining and accelerating time to value for our customers
Salary benchmarks
Our take
As real estate, hospitality, and travel converge, there are more opportunities for landlords to fill empty spaces and make real returns on their portfolio. Historically, however, this has required a level of flexibility and cross-platform management that made logistics almost prohibitively complex. Especially when it comes to residential apartment buildings. Lavanda is hoping to change that, with a platform helping landlords boost net operating income by remaining flexible to different kinds of rental requirements, and to capitalise on seasonal demand.
This means that landlords who were traditionally pegged to the residential market are now able to start building up hospitality brands of their own, which can provide a significant incremental value boost over time. The concept is proving remarkably popular, and Lavanda is growing and developing its product fast. Lavanda are now partnering to offer services in the UAE and on a new UK based platform JLL Short Stays. This speaks highly of the team’s strategic acumen, which will serve them well as the market continues to develop.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$7.3m
EARLY VC
Sep 2019
$5m
SERIES A
Total funding: $15.4m
Company HQ
London, UK
Articles
Leadership
Guy Westlake
(Co-founder)Previously worked in product marketing at Canon Europe, then Vignette, and then was the head of marketing on the founding team of Shutl.
Frank Breckner
(Co-founder & Shareholder)Started out working in credit analysis and research at AIG, then Loomis, Sayles & Company.
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