Customer Care Agent, Porsche Digital
Arabic Speaker, Porsche Digital Customer Relations Hub
€26k
1-5 days a week in office
Automotive digital innovation studio
Posted today
Automotive digital innovation studio
201-500 employees
Posted today
€26k
1-5 days a week in office
201-500 employees
Company mission
Porsche Digital's mission is to discover and scale new digital business models, as well as to optimize existing products.
Role
Who you are
- We are seeking passionate individuals who possess a deep understanding of the Porsche brand and are eager to revolutionize our customer service
- Native-level fluency in Arabic, along with a proficient level of English, and French language is a plus
- Experience working in the automotive industry is a plus
- Excellent verbal and written communication skills
- Ability to quickly understand customer needs and effectively handle their emotions
What the job involves
- As a Customer Expert for the Middle East market, your role will be instrumental in ensuring customer success, making you a valuable Porsche Ambassador
- As a Customer Expert, your mission will be to become the home that our clients want to return to, delivering high levels of satisfaction and care
- Representing our client's products and services to customers
- Being the primary point of contact for customers from the Middle East market
- Supporting the development of the Customer Interaction Center through the introduction of your ideas
- Utilizing your communication skills to assist customers with a wide range of inquiries
- Ensuring customers have a positive experience that aligns with our client's quality standards
Application process
- Starting date: March 5th, 2025
Our take
The automobile industry has long since been dominated by vehicles powered by petrol or diesel with no bells and whistles, but as technological innovation changes the rest of the world, the automobile industry has been similarly affected. Electric cars are becoming commonplace, charging points are becoming increasingly common and the way we purchase and interact with our cars is becoming digital, and it is important for car producers to recognise this and future-proof their brand.
Porsche Digital provides a digital innovation studio for Porsche automobiles, working to future-proof the brand with technology for environmental sustainability, sales optimisation, electric vehicle charging, and VR experiences. In addition to innovating on Porsche cars, the studio also provides advanced industry solutions for IoT, blockchain, AI, and quantum computing, inviting brands outside of Porsche to future-proof their brand.
Whilst digital innovation studios are nothing new, the automobile industry is developing rapidly and older sportscar brands are being replaced with newer brands, so Porsche Digital has been smart to find its niche in Porsche vehicle innovation. Through its studio, the company aims to future-proof the Porsche brand for the future of automobiles, whilst ensuring that customer experiences become more interactive and engaging than ever before.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 26 days paid vacation
- Referral bonuses for bringing new talent on board
- Flexible working model (you and your team decide when to be in the office)
- Food allowance for Speisewerk (Ludwigsburg)
- Access to VW canteen (Berlin)
- A coffee bot that helps you to network while working remotely
- Access to our corporate benefits
- Company pension scheme
- Mobility leasing option (e.g. Jobrad, VW Leasing)
- A subsidy to your VVF / BVG ticket
- Modern working environment
- Dog-friendly Office
- Regular surveys to measure your happiness at Porsche Digital
- Personal growth budget
Company HQ
Ludwigsburg, Germany
Articles
Leadership
Mattias Ulbrich
(CEO, not founder)Experience as CIO and Vice President of AUDI AG from 2012 to 2018. CIO for Porsche AG since 2018.
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