Collections Agent, Oodle Car Finance
£26-30k
+ Discretionary Company Bonus Scheme
1-3 days a week in office (City Tower, Manchester)
Motor finance company
Be an early applicant
Motor finance company
201-500 employees
Be an early applicant
£26-30k
+ Discretionary Company Bonus Scheme
1-3 days a week in office (City Tower, Manchester)
201-500 employees
Company mission
Our mission is to empower our customers. Delivering simple experiences, straightforward lending products, and compassionate support. We aim to instil confidence from the application to the final payment - and beyond.
Role
Who you are
- Excellent communication and listening skills, both verbal and written to effectively interact with our customers
- Strong knowledge of understanding ways to support our customers
- A desire to support our customers to improve their financial health
- Ability to proactively manage and prioritise work in line with KPIs
- We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry
- If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you
What the job involves
- Monday – Friday 9am – 6.00pm (1 hour lunch), one Saturday in every 3 from 9am – 1pm (37.5 hours per week)
- The Payment Support Team at Oodle Car Finance are on a mission to deliver a great customer experience
- In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments
- You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome
- At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team
- Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
- Having great conversations with customers to find suitable payment solutions for any missed payments
- Setting up payment plans and working with other specialist teams to support the customer
- Displaying compassion and understanding towards customers in vulnerable circumstances
- Recording conversations and administrative actions within the relevant systems
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Identify and raise any risks with your line manager
Application process
- Initial screening (15 mins)
- Capability and values interview (45 mins)
- Start Date 9th February 2026
Our take
Oodle was founded in order to simplify car buying and ownership by providing an easy and transparent way of supplying buyers with car finance to facilitate a seamless and enjoyable customer experience.
It aims to revolutionise how people buy cars by prioritising customer needs and utilising modern technologies to update the used car market. Oodle primarily supplies loans to customers and puts them in contact with the UK's best-rated car dealers in a rapid digital procedure.
This customer-first, fully integrated digital retail experience is backed by powerful algorithms, their proprietary loan technology, machine learning, and Big Data infrastructure.
Oodle now has branches in Oxford, Manchester, and London, acquiring Carsnip in December 2018 to become their go-to car search engine provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2017
$81m
GROWTH EQUITY VC
Total funding: $81m
Company benefits
- 25 days holiday (plus bank holidays) increasing to 28 days after 3 years service.
- Private Medical - with reward schemes paid for you and your family.
- Health cash plan - for employee's and children to claim money back for dental, optical, etc
- Pension (5% Employer 4% Employee Contribution)
- Life Assurance - 4 x annual salary - benefit funded by Oodle
- Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit
- Employee discounts – discounts you can access anywhere, anytime for all major shops.
- Oodle Academy - Learning and development opportunities
- 1 day volunteer day per year – an opportunity to give back to the community each year
- Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme)
- Paid sick leave – enhanced company sick pay (6 weeks full pay)
- Mentoring Program
- Enhanced family leave – We offer up to 4 weeks’ paternity leave on full pay and 26 weeks’ maternity leave on full pay
Company values
- Think Customer: they're at the heart of everything we do
- Everyone’s a Builder: we’re in this together and we win as a team
- Embrace being Human: empathy and diversity make us stronger together
- Strive for Awesome: it's awesome when we do better every day
- Bravely Honest: we're honest with ourselves and everyone else
Company HQ
Manchester, UK
Articles
Leadership
Richard Gaskin
(CEO)Previously the COO of Ocorian. Prior tot that, they spent 7 years as the CEO at GE Capital.
Jonathan Clayton
(Founder & Director)Previously Managing Partner at Venn Partners, Managing Director at Credit Suisse and AIG Financial Products.
Salary benchmarks
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Diversity, Equity & Inclusion at Oodle Car Finance
Heidi Physick (Chief People Officer)
- At Oodle, we don’t just finance cars – we finance people. We know that everyone is unique, shaped by their own circumstances, experiences, and moments in life. This belief in individuality applies not just to our customers, but to our employees too. That’s why Diversity, Equity, and Inclusion (DEI) matter so much to us – because embracing what makes us different is how we thrive together.
- Oodle is built on a shared set of beliefs, values, and behaviours that guide how we act and treat one another. Diversity, Equity, and Inclusion are at the heart of our culture because we know it’s not just good for business – it’s simply the right thing to do. We celebrate the unique experiences, perspectives, and contributions of every team member and are dedicated to creating a workplace where everyone feels seen, heard, and valued. A culture built on diversity and inclusion helps us grow as a team and better serve our customers.
- Why it matters We believe that diverse teams perform better and that an inclusive workplace leads to happier, more engaged employees. By embedding DEI into every aspect of what we do, we’re not just building a stronger company – we’re making a positive, lasting impact on our industry. We’re proud of what we’ve accomplished so far, but we’re just getting started. At Oodle, we’re committed to learning, growing, and leading by example, ensuring that everyone – inside and outside our organisation – feels empowered, included, and valued.
- We have DEI networks meeting monthly, covering Gender, REACH Network (Race, Ethnicity, and Cultural Heritage), LGBTQIA+ Network, Neurodiversity and Mental Health Network. Each group has at least one Executive Committee member involved.
- Our DEI networks are actively working towards our strategic goals, from implementing inclusive hiring practices to organising events, workshops, and campaigns that educate, inspire, and celebrate diversity.
- We run mandatory DEI training every year and for all new starters, and have a number related webinars available in our Oodle Academy.
- Launched Oodlechat Podcast series, where we share insightful discussions on key topics around DEI.
- Partners with ENEI, 30% Automotive Club, Women in Finance Charter and Race at Work Charter.
- Participants of 10,000 Black Intern programme.
- First ever Trailblazer Partner for the Women & Diversity in Credit Awards.
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