Senior Customer Success Manager, Staffbase
DACH
+ Employee Stock Option Plan
Office located in Mitte, Berlin
Employee communications platform
Job no longer available
Employee communications platform
501-1000 employees
Job no longer available
+ Employee Stock Option Plan
Office located in Mitte, Berlin
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- 5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
- Experience in SaaS required
- Strategic problem-solving skills with the ability to translate business requirements into business value
- Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Challenger and growth mindset
- Team player who has fresh ideas when it comes to user adoption and churn mitigation
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Proactive and driven project leader with experience executing complex solutions
- Excellent written and verbal communication skills in German and business fluent English language skills
- Experience working in Internal Communications is a plus!
- Familiarity with Salesforce and Gainsight is also a plus!
What the job involves
- We are looking for a tenured Senior Customer Success Manager to support our customers in the DACH region
- You will align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment
- Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
- Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
- Provide insights concerning the availability and applicability of new features in Staffbase as relevant
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
- Translate customer product usage data into actionable advice for customers
- Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives
- Work cross-departmentally to find solutions to complex scenarios and integration issues
- Provide mentorship for CSMs to help them grow their knowledge and provide premium customer experience
- Foster team collaboration and help increase team expertise
- Maintain deep knowledge of the Staffbase platform
- Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$122.2m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $321.7m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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