Senior Customer Success Manager, Wunderkind
2-3 days a week in office (Dufour’s Place, London)
Performance marketing channel
Job no longer available
Performance marketing channel
501-1000 employees
Job no longer available
2-3 days a week in office (Dufour’s Place, London)
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it
- If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth
- 4+ years experience in client service, account management, and/or digital marketing
- Experience working with Fortune 500 companies
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
- Desire to help mentor and develop junior members within the Customer Success team
What the job involves
- As a Senior Customer Success Manager you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform
- You will be tasked with building, maintaining, and growing relationships with our most strategic customers
- This role requires a consultative and holistic approach to the customer lifecycle
- This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service
- Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Uniqlo, Ralph Lauren, Dior
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
- Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients
Application process
- The hiring process
- Application Review
- Initial Screen
- First Round
- Final Interview
- Reference Check
- Offer Letter
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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