Product Support Specialist, Beam
£30-35k
Plus EMI-qualifying share options
More information about location
2-5 days a week in office (Shoreditch, London)
Reinventing welfare services with tech & AI
Job no longer available
Reinventing welfare services with tech & AI
101-200 employees
Job no longer available
£30-35k
Plus EMI-qualifying share options
More information about location
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- Friendly, clear and engaging communicator - you can craft clear, concise emails as effortlessly as you can connect with users on video and in-person training sessions
- Patient and empathetic - you’ll need strong listening skills, patience and the ability to make complex concepts easy to understand as you support users to navigate a brand-new technology
- A strong multi-tasker - you’ll need to be comfortable managing numerous customer queries simultaneously and regularly switching contexts while maintaining excellent attention to detail
- A speedy learner - you can quickly process new information, understand product features and grasp new technologies
- Curious and proactive - you love digging into new problems, never let things go unresolved and enjoy working with others to get to the root of a problem
- Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments
What the job involves
- Helping new users get set up: showing new users how Magic Notes works in 121 and small group settings, both online and in-person
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs
- Solving problems: using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success
- Collaborating proactively to improve Magic Notes: working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights from users
Application process
- We are accepting rolling applications for this role, with no fixed close date
- We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you
- 30-minute video call with a member of the Talent team
- Timed take-home task
- One 45-minute meeting with a member of our Customer Team
- One 30-minute interview with a member of our Leadership Team
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was recently named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- 💙 Mission First - We drive the mission for those we serve with heart, grit and zero ego
- 🚀 Aim High and Deliver - We deliver outsized impact through setting and executing against ambitious targets
- 🏎️ Raise the Pace - We move with urgency and accelerate others, without compromising excellence
- 🌱 Get Better Together - Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse joined the team in 2020 as an Operations Executive and since then has made their way up to the role of Operations Lead.
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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