Onboarding Manager, Redgate Software
$75-90k
OTE
+ Company Bonus Scheme
2+ days a week in office (Pasadena, CA)
Database DevOps and management solutions for developers
Posted today
Database DevOps and management solutions for developers
501-1000 employees
Posted today
$75-90k
OTE
+ Company Bonus Scheme
2+ days a week in office (Pasadena, CA)
501-1000 employees
Company mission
To solve the complex challenges of database management and ensure security across the DevOps lifecycle.
Role
Who you are
- Customer-centric by nature — genuinely passionate about helping customers get value from software solutions
- Emotionally intelligent, with strong empathy for both customers and colleagues
- Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry
- Able to build strong relationships, influence stakeholders, and drive consensus internally and externally
- Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value
- Commercially minded and results driven, with strong business acumen and analytical skills
- Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential.
What the job involves
- Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders
- Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value
- Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period
- Work at the intersection of commercial and technical teams, with real visibility and impact across the business
- Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment
- Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas
- Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems
- Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice
- Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts
- Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times
Application process
- Your application will be reviewed by a person — we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners
- You'll hear back within a few days — whether it's a next step or a no, we aim to respond promptly so you're not left wondering
- Our interview process is straightforward and consistent — you'll find more detail on our typical hiring process below, so you know what's coming and why
- Deadline to Apply: 24 July 2026 at 22:00 BST
Our take
As businesses become increasingly dependent on data, managing databases has become more complex. Companies need to move quickly while keeping systems secure and reliable. However, many still depend on manual processes and disconnected teams, making it harder to manage modern data infrastructure, especially as AI and cloud technologies continue to grow.
Redgate is helping companies tackle these challenges through database DevOps and lifecycle management tools. Its platform helps teams automate database changes, improve collaboration, and manage systems more efficiently and securely. Redgate, then, supports organisations throughout the full database development and deployment process.
More than 200,000 data professionals worldwide use Redgate's solutions too, signifying just how strong a position it has in the market. And with recent backing from Bregal Sagemount, the company plans to accelerate product innovation and expand even further so it can keep up with the ever-growing demand for secure, scalable data management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- We're reasonable: We treat everyone as we would want to be treated ourselves, even when the circumstances are difficult.
- We're ingeniously simple: Our best products and services are ingeniously simple. The same goes for how we work internally. We work best when we don't overcomplicate things.
- Transparency helps us continually improve: We make mistakes visible and share the evidence used to make decisions. No gossiping, no intrigue, no pussy-footing around problems.
- We do our best work in teams: We continually improve when we make the most of everyone's expertise. The company is more important than the team and the team is more important than the individual.
- When our customers succeed, so do we: At Redgate, your growth matters. You’ll have the freedom to develop the skills you want, in the way that works best for you—supported by guidance, resources, and encouragement every step of the way. Above are just a few of the ways we help people learn, grow, and thrive here.
- Don't be an asshole: No matter how smart you are, or how good you are at narrowly-defined tasks, there is no room for you here if you're an asshole.
Company HQ
Cambridge, UK
Leadership
Jakub Lamik
(CEO)Jakub joined Redgate in 2019 as CPO, moving into the role of CEO in 2021. Previously, they spent nearly 9 years at Arm in various roles, including VP of Product.
Kate Duggan
(CMO)Kate joined Redgate in 2015 as a Product Marketing Manager, since then, they have held a number of roles and became the CMO in 2021. Previously, they spent over 3 years at enLight as a Business Development Director.
Cassi Roper
(CRO)Cassie joined Redgate in 2006 working in Renewal Sales, since then, they have held a number of roles and became the CRO in 2023.
Steven Mitchell
(CFO)Prior to joining Redgate in 2022, Steven was the CFO at Six Degrees Group and Dreamland Margate. They also spent 4 years at eir Ireland as a Corporate Finance Director, Interim Group CFO and Chief Strategy Officer.
David Gummer
(CPO)Prior to joining Redgate in 2022, David was the Global Head of Service Strategy & Portfolio Management at Finastra, a Director of Product Management at NGA Human Resources and a Director of Product Management & Alliances at Lumesse. They also spent 8 years at BT as the Head of Corporate Development, GM - Online (BT Directories) and Telemetry/M2M (BT Redcare).
Graham McMillan
(CTO)Prior to joining Redgate in 2024, Graham spent 9 years at Elsevier as an Integration & Data Architect, Director of Software Engineering, and VP of Engineering. Prior to that, they spent 7 years at Oracle as an Enterprise Architect Senior Director.
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