Customer Onboarding Manager, Fyxer
$115-120k
4 days a week in office
AI executive assistant
Be an early applicant
AI executive assistant
21-100 employees
Be an early applicant
$115-120k
4 days a week in office
21-100 employees
Company mission
Get back one hour every day. Begin your day with emails neatly organized, replies crafted to match your tone and crisp notes from every meeting.
Role
Who you are
- 3–5 years in customer onboarding, implementation, or customer success at a high-growth SaaS company
- You build AI into your workflow — not as a novelty, but as a genuine multiplier that frees you up for the work that matters
- You sweat the details so your customers don't have to. You spot problems before they surface and fix them before they sting
- You move with urgency because you know every day without activation is a day closer to churn
- We hire people who want ownership and then we actually give it to them
What the job involves
- Reporting to: Vio, Chief Customer Officer
- Goal: $100M ARR by EOY 2026
- This role is all about the front door of the customer journey: onboarding, activation, and time-to-value
- You'll work closely with Sales and CS leaders to turn new accounts into fast, measurable wins. You'll anticipate friction, close the gaps, and make sure every customer — from seat one to seat one hundred — is up and running before they have a reason to doubt
- Drive 100% activation (connection, activity, and time-saved metrics) within the first four weeks of every account
- Design and build a scalable, AI-augmented onboarding program from the ground up — one that grows our capacity without growing our headcount
- Own the handoff from Sales and set CSMs up for expansion by creating a seamless, low-friction customer experience from day one
- Run a high-velocity book of onboarding projects across 10–100 seat accounts with clarity, consistency, and care
- The Stack:
- HubSpot
- Gong
- Incident.io — and whatever AI tooling you bring to the table
- We are intentional about our team. We believe a small, exceptional team working with extreme focus will always outperform a large, bloated organization
- You will be fast-tracked into senior responsibilities far earlier than at a traditional company
- We are on track to hit $100M in revenue by the end of 2026. This is a rare opportunity to join a high-growth rocket ship at the foundational stage
Our take
Built with the intention of turning the burden of email drafting into a business's competitive edge, Fyxer AI delivers AI executive assistants that can organise inboxes, draft emails in the tone of voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.
Fyxer is especially useful for industries that spend large amounts of time composing emails. Think real estate, consultants and recruiters, all saving time through the pure-play AI software of Fyxer and its open-source AI models and retrieval augmented generation. The company claims that its customers send 53% of the email drafts generated on its platform.
As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024, the company raised $500K in just three weeks from existing customers and their networks. It also rocketed from $1m ARR to $22m in just 10 months in 2025 - a sure-fire sign of the value users see in its offering
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2025
$30m
SERIES B
Mar 2025
$10m
SERIES A
Total funding: $40.5m
Company values
- What do we value? We're very intentional about adding new people. We believe a small team of exceptional people working hard at a problem they care about will always outperform a larger, more unfocused team. That means you'll need to bring an intensity to this role that might not be expected at other companies but it also means you'll be fast-tracked into roles with greater responsibilities far earlier.
Company HQ
Midtown East, New York, NY
Leadership
Archie Hollingsworth
(Co-Founder & CRO)Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.
Matthew Ffrench
(Co-Founder & CTO)Previously co-founded and was CTO at Mercado. Was also Product Manager at Zopa.
Richard Hollingsworth
(Co-Founder & CEO)Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at Fyxer