Customer Support Representative, Homebase

Salary not provided

$20.00 per hour, plus Equity + $10.4K Commission

Junior and Mid level

Denver

In-office Monday - Thursday

4 days a week in office

Employee scheduling software for small businesses

Be an early applicant

Employee scheduling software for small businesses

501-1000 employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Be an early applicant

Salary not provided

$20.00 per hour, plus Equity + $10.4K Commission

Junior and Mid level

Denver

In-office Monday - Thursday

4 days a week in office

501-1000 employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Company mission

To make work easier for small businesses and their teams.

Job

Company

Role

Who you are

We’re looking for a Customer Support Representative who’s passionate about helping small business owners and their teams get the most out of the Homebase platform
If you love fast-paced environments, operational excellence, and meaningful customer impact, we want to hear from you
1+ years of customer support, SaaS, phone-based service, or sales experience
Proven success in a performance-based environment (sales, KPIs, support SLAs)
Experience working with or troubleshooting modern web and mobile applications
Curiosity and comfort with AI tools, you’re not afraid to test, learn, and improve workflows
Strong written and verbal communication skills with an empathetic, solution-first mindset
A self-starter attitude with comfort in fast-changing and tech-driven environments
Ability to collaborate in the office Monday–Thursday

What the job involves

You’ll focus on onboarding, consultative support, and solution-oriented selling—all while adopting and navigating our evolving AI-driven tools and systems
This is a unique opportunity to build deep customer relationships while shaping how we deliver proactive, tech-enabled support at scale
You’ll collaborate across Success, Product, and Enablement teams to deliver real results and raise the bar every step of the way
Lead and execute customer onboarding and consultation to drive engagement and product adoption
Partner cross-functionally with Success, Product, and Enablement to deliver seamless support experiences
Manage and improve initial setup workflows and self-serve configuration tools for customers
Support day-to-day operations through 45+ customer interactions (chat, phone, email) with consultative care
Experiment with emerging AI and automation tools to improve response speed, knowledge surfacing, and personalized support
Deliver insights and recommendations based on customer feedback, AI-flagged patterns, and platform trends

Application process

Take Home Assessment
Meet the Talent Acquisition team, Lauren B. or Phollie R
Meet the Hiring Manager (Michael C.) & Team Lead (Karelyn F.)
Background Check + Offer Stage
Welcome to the team 💜🎉

Our take

Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.

The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.

Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Apr 2024

$60m

SERIES D

Nov 2021

$30m

GROWTH EQUITY VC

Total funding: $189m

Company benefits

Stock Options - everyone is an owner
Comprehensive Insurance Plans
401(k) program +4% company match
Hybrid and in office work based out of Houston, Texas
Top-of-the-line equipment and home office $
Annual Holidays and Accrued PTO
A dynamic, well-connected, productive team
Fun company activities

Company HQ

Yerba Buena, San Francisco, CA

Leadership

John Waldmann

(CEO)

BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.

Salary benchmarks

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