Senior Sales/Solutions Engineer, Voxie Inc

• Technical Chops: Comfortable working with APIs, webhooks, Zapier, SFTP, and other integration tools. You don't need to write production code, but you should know what's possible and what's not
• Marketing Technology Background: Previous work in email, SMS, or marketing automation platforms. You get the nuances of deliverability, compliance, and campaign orchestration
• AI Fluency & Prompt Engineering: Comfortable leveraging AI tools (like ChatGPT, Claude, or similar) to accelerate documentation, process mapping, and technical communication. You know how to craft effective prompts, validate outputs, and use these tools to work smarter without sacrificing quality or accuracy
• Enterprise Experience: You've worked with enterprise clients before and understand the unique challenges of longer sales cycles, complex tech stacks, and multiple stakeholders
• Communication Superpowers: Ability to explain technical concepts to non-technical audiences (and vice versa) without making anyone feel lost or talked down to
• Sales Engineering Background: Experience supporting sales teams through technical discovery, demos, and proof-of-concept phases
• Documentation Excellence: You create clear, comprehensive technical documentation that your future self (and others) will thank you for
• Process-Oriented Mindset: Natural tendency to spot inefficiencies and build systems that make everyone's lives easier
• If your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves

Desirable

• We're seeking a Senior Solutions Engineer to join our client-facing team as the technical backbone of our sales and implementation process
• This is a full-cycle role where you'll shepherd prospects from "hello" through "we're live!" by partnering with Sales during discovery and demos, then staying with the account through technical scoping, integration design, and implementation before transitioning to our Onboarding team
• Think of yourself as the technical translator, process architect, and integration maestro all rolled into one
• Sales Partnership & Discovery: Join Sales calls to uncover prospects' technical landscape, pain points, and business goals. Ask the smart questions that reveal what's really needed (and what's actually possible)
• Technical Scoping & Demos: Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems. No cookie-cutter presentations here. Each demo should feel tailored and relevant
• Requirements Gathering: Dig deep into client workflows, existing tech stacks, and integration needs. Document everything in a way that makes sense to both clients and our internal teams
• Integration Design & Documentation: Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned. This is your domain
• Technical Translation: Serve as the bridge between clients, third-party IT vendors, and our Product, Engineering, Onboarding, and Sales teams. Translate technical limitations and requirements into language everyone can understand
• Integration Orchestration: Navigate the world of APIs, webhooks, Zapier, SFTP, and other integration solutions. You'll be the go-to expert ensuring data flows smoothly between systems
• Customer Journey Mapping: Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations
• Implementation Support: Guide clients through technical implementation, troubleshooting integration hiccups, and ensuring a smooth handoff to the Onboarding team once the technical heavy lifting is done
• Standardization Champion: Help establish repeatable processes, documentation standards, and best practices that scale as we grow. Leave things better than you found them
• Feedback Loop: Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams
• Thought Leadership: Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team