Manager of IT Operations, Figma

• We are looking for someone with a proven record leading a technical and cross-functional team in a fast-paced environment
• 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
• 5+ years of direct IT support experience
• Experience working with remote teams, multiple offices, and different time zones
• Ability to partner with both technical and non-technical collaborators on a global level
• Advanced knowledge on Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools

Desirable

• Figma is looking for a Manager, IT Operations to lead our New York team
• You will drive and execute against the team’s roadmap, handle performance management, SLA's, provide leadership with relevant metrics and serve as an escalation point for the team
• Build a collaborative and supportive environment for the NY support team, serving as a leader not only by mentorship but also by rolling up your sleeves and supporting the team as necessary
• Proactively identity and address inefficiencies and bottlenecks within the employee lifecycle (e.g. onboarding, offboarding, access requests)
• Partner closely with key collaborators across the business to understand their needs and work towards common initiatives
• Build and maintain dashboards showing relevant metrics (CSAT, SLAs, response / resolution time) to serve as a baseline for employee performance and overall IT performance. As a data-driven leader you’ll use these metrics to identify root causes of issues and find solutions
• Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
• Lead IT projects from conceptualization to completion involving cross departmental collaboration

• Equity
• Health, Dental, & Vision
• Retirement with company contribution
• Parental leave & fertility support
• Mental health and wellness benefits
• Generous PTO
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement

Total funding: $749.1m

Figma is a web-based design platform that helps cross-functional teams of designers, project managers, and developers easily collaborate on product design projects. Its standout feature, Multiplayer mode, is like Google Docs for design, letting team members collaborate in real-time on project files that are hosted in the cloud.