Customer Marketing Manager, BuildOps
PR Manager, Reputation Management
$115-125k
+ Bonus + Equity grant
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
$115-125k
+ Bonus + Equity grant
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- The ideal candidate is highly detail-oriented, proactive, and passionate about both brand reputation and customer storytelling
- You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact
- You have 5-7 years of experience in online reputation management, customer marketing, or a related field
- You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.)
- You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates
- You understand SEO and digital marketing principles related to brand reputation
- You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy
- Bonus points if you have experience in B2B SaaS or construction tech industries
- Must be able to work in office three days a week on a hybrid schedule in Los Angeles, Toronto, or Raleigh
What the job involves
- The Customer Marketing Manager/ PR Manager, Reputation Management is responsible for monitoring and managing our company’s online reputation across all digital platforms while also driving customer advocacy and engagement
- Online Reputation Management (Primary Focus – 60%):
- Monitor & Respond: Track and manage all online reviews, social media mentions, and customer feedback across platforms, industry forums, and review sites
- Crisis Management: Proactively manage brand perception by addressing concerns and mitigating negative reviews
- Customer Experience Advocacy: Collaborate with customer support teams to ensure a seamless response process to customer concerns and complaints
- Sentiment Analysis: Analyze trends in customer feedback, providing actionable insights to internal teams to improve product and service experiences
- SEO & Content Strategy: Work with content and SEO teams to ensure positive brand messaging is prominently displayed in search results
- Customer Lifecycle Marketing - Implementation (25%):
- Welcome & Pre-Implementation Communication: Develop and manage automated email sequences, personalized outreach, and educational content to ensure new customers are fully prepared for implementation
- Customer Readiness Programs: Work closely with the implementation and customer success teams to provide customers with checklists, timelines, and key action items before go-live
- Engagement & Adoption Campaigns: Drive engagement through milestone-based emails, webinars, and in-app messaging that proactively address common onboarding challenges
- Feedback Loop & Optimization: Gather early customer feedback on the onboarding process and work cross-functionally to improve the experience
- Customer Marketing & Advocacy (15%):
- Review & Testimonial Campaigns: Develop initiatives to encourage satisfied customers to leave positive reviews on key platforms
- Customer Engagement Programs: Launch and manage programs to turn happy customers into brand advocates
- Social Media & Content Amplification: Collaborate with the marketing team to highlight customer wins, employee achievements, and positive brand moments
- Customer Stories & Case Studies: Partner with sales and customer success teams to identify and showcase customer success stories in written and video formats
- Event & Community Engagement: Support customer participation in company events, webinars, and online forums
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
Salary benchmarks
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