Senior Customer Success Manager, Instructure
Business and Government
Dynamic learning management platform
Be an early applicant
Dynamic learning management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help learners thrive in tomorrow's landscape by delivering a future-ready ecosystem.
Role
Who you are
- Requires a Bachelor's Degree or of 4+ years of Account Management experience
- A strong understanding of Customer Success and why the position exists in SasS
- Strong organizational skills, demonstrated follow up and follow through
- Exceptional communication skills both written and verbal
- Capacity to set correct expectations and manage issues to completion
- Multitask and prioritize tasks in a changing environment
- Strong team mentality, utilizing internal and external resources strategically and judiciously
- Customer-facing background within the software industry
- Demonstrated ability to solve problems and seek solutions
- Higher education industry experience and knowledge preferred
What the job involves
- We are looking for an experienced, Sr Customer Experience Manager or Sr Customer Success Manager to work with our Business/Government clients
- This position will focus specifically on supporting our customers who have implemented the Instructure Learning Platform and provide them with an exceptional customer experience
- The Customer Success Manager will participate in efforts to retain, help grow our strategically identified Client Base, and increase the market presence of Instructure
- The main focus of this position is to manage high value, existing accounts and position Instructure to ensure customer retention through a solutions-oriented approach
- Manage key Customer Relationships acting as a strategic partner to identify and communicate value
- Manage the Instructure customer experience for all customers within your territory
- Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
- Act as liaison between the customer and Instructure
- Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
- Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams
- Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build digital learning environments that meet the needs of their institutions. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education. Meanwhile, the company has gone international and hit the $1 billion market cap, made a number of acquisitions and invested in R&D. In fact, much of Instructure's workforce is dedicated to R&D, which shows their focus on innovating.
Instructure was itself acquired in 2024 by KKR, which supports a broad-based equity ownership program for Instructure employees. With KKR's record of acquired companies, this is a promising development. And, as the company centres a future-oriented vision and brand strategy, it will be interesting to see what it does next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Join a passionate community of educators and the people working to support them
- Access to a large course library, mentoring and coaching opportunities, and regular feedback
- Community engagement (partnerships, volunteering, free learning resources, and ongoing outreach efforts)
- Office culture that values outcomes and impact above all
- Equity and ownership programs give every employee a stake in our future
- Ownership, recognition, and celebrations of shared success
- Growth opportunities (we’re all about helping our people move into (and thrive in) new roles)
Company HQ
Cottonwood Heights, UT
Leadership
Steve Daly
(CEO)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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