Associate Support, Technical Account Manager, Tanium
$45-130k
+ Equity
More information about location
Security and systems management platform
Open for applications
Security and systems management platform
1001+ employees
Open for applications
$45-130k
+ Equity
More information about location
1001+ employees
Company mission
Tanium's mission is to provide manageability and security at scale for anything with a chip.
Role
Who you are
- BS degree in Computer Science, MIS, or related field - or relevant and equivalent work experience
- 1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming - or previous Tanium experience
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good judgement: understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Desirable
- Prior customer/technical support experience and knowledge
- Hands-on Tanium experience
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
- Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
What the job involves
- At Tanium, our Associate Support, Technical Account Manager fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner
- With a primary focus on customer satisfaction, Associate Support TAMs work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Support Manager
- Solving customer issues by:
- Triaging, managing and solving reported customer issues and cases
- Assisting customers with Tanium platform/module upgrades
- Working with other Support TAMs (STAMs) to assist with their assigned cases
- Able to work flexible shifts and on-call schedules to ensure availability for customer issues
- Improve customer experience by:
- Tracking activity, documenting root cause, and reporting
- Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert
- Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience
- Document best practices
- Participating in Technical panel interviews for STAM candidates as needed
Our take
For millions of companies, cyber security is high on the agenda, especially as remote working has become the norm. Tanium offers a security and systems management platform that allows real-time data collection at an enterprise scale. It covers customers such as AutoNation, GoDaddy, and Whirlpool who use the company’s software to stay abreast of the ever-increasing level of sophisticated cyber attacks.
A valuable tool for enterprises and government organisations, it partners with leading platforms and service providers across the world like Google Cloud, Oracle and Verizon. In doing so, it allows security and IT teams access to accurate information on the state of endpoints, helping it to realise new levels of business resilience.
Tanium added a former US Defence Secretary to its Board in 2021. A collaboration with Salesforce provided a platform that supports IT service management, remote monitoring and management, and cybersecurity capabilities. In the same year, the appointment of CFO Mark Levine could signal an IPO in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2021
$150m
LATE VC
Oct 2020
$150m
LATE VC
Total funding: $805.7m
Company benefits
- Equity awards
- Generous benefits package consisting of medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
Company values
- We do the right thing
- We are unstoppable
- We win as a team
Company HQ
Lakeview, Kirkland, WA
Articles
Leadership
David Hindawi
(Executive Chairman)Before co-founding Tanium, David founded BigFix Inc, a systems management tool that IBM acquired, and Software Ventures, a leader in telecommunications software. They have several software patents in network communications and systems management.
Orion Hindawi
(Executive Chairman)Before co-founding Tanium with their father, David, Orion worked as the VP of Technology for BigFix, the systems management tool founded by their father. Previously served as CEO for Tanium.
Dan Streetman
(CEO, not founder)Previously served as CEO for both Allvue Systems and TIBCO. Experience as EVP of Worldwide Sales & Marketing for BMC Software and as SVP of Worldwide Alliances & Channels for Salesforce.
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