Client Sales Executive, HICX
More information about location
Supplier experience management platform
Open for applications
Supplier experience management platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To help businesses optimise for their suppliers’ success.
Role
Who you are
- Minimum 5 years of software sales experience with a proven track record of meeting or exceeding quotas
- Expertise in expansion sales and renewals within existing customer bases
- Strong understanding of corporate procurement and finance processes; ability to navigate complex buying cycles
- Excellent communication and negotiation skills for engaging senior stakeholders and decision-makers
- Ability to handle ambiguity and adapt quickly in a fast-paced, dynamic environment
- Self-starter with a high degree of initiative and drive; comfortable working independently
- Collaborative mindset; able to work effectively as part of a cross-functional team
- Strong business acumen with the ability to identify growth opportunities and articulate value propositions
- Proficiency with CRM tools (e.g., Salesforce) and sales analytics platforms
- Comfortable with consultative selling and building long-term strategic relationships
- Organizational and time management skills to manage multiple accounts and priorities simultaneously
What the job involves
- The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system
- High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers
- Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy
- Identify Upsell Opportunities - Analyse customer usage, needs, and business goals to uncover opportunities for additional products and services
- Develop Expansion & Retention Strategies - Create tailored account plans to increase account value through expansion initiatives and ensure renewals occur on or ahead of time
- Build Strong Customer Relationships - Maintain regular communication with key stakeholders to understand evolving needs and position relevant solutions. Expand relationships beyond existing stakeholders – get deeper and broader. Travel to meet customers in Europe and Asia periodically
- Collaborate with Internal Teams - Work closely with Customer Success, Product, Professional Services and Marketing teams to align on expansion goals and deliver a seamless customer experience
- Support Business Reviews - Support quarterly business reviews and other customer meetings to showcase HICX products and services, introduce new offerings, and reinforce value
- Negotiate and Close Upsell Deals - Manage the full sales cycle for upsell opportunities, including pricing discussions and contract amendments
- Monitor Customer Health, Satisfaction and Risk - Track engagement metrics to proactively identify expansion potential and risk indicators
- Follow prescribed Sales and Customer Success processes and use required tools - Maintain pipeline in Salesforce, keep customer data sanitized across HICX systems, attend internal meetings as required
Salary benchmarks
Our take
Seamless supply chains are essential to the success of just about any business, but finding reliable suppliers and managing them can be tough. Supplier onboarding platforms can offer data-driven approaches to solve this problem, but these are often restricted to a specific scale, with alternatives requiring bespoke software development.
HICX is changing this through offering businesses a single source of truth for supplier data consolidation, management, and supplier experience. The platform can be integrated directly with major supply chain applications and leverages a low-code configuration system to help businesses of any scale tailor the software to their needs.
HICX serves the most complex tech landscapes in Fortune-1000 accounts, and has amassed an impressive list of clients, including Unilever, Lenovo and BAE Systems. The company remained bootstrapped until 2018, and has since raised significant funding which is being invested into optimising the supplier experience.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (1 round)
Sep 2022
$22m
LATE VC
Total funding: $22m
Company HQ
Surrey Quays, London
Leadership
Costas Xyloyiannis
(Founder, Chairman & CEO)Previously spent 3 years as a Global Project Manager at Novartis, also worked at the Royal Bank of Scotland as an Analyst in Corporate Finance.
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