Technical Support Engineer, Dailymotion
1 Year FTC
Office located in Issy-les-Moulineaux, FR
Video streaming service
Be an early applicant
Video streaming service
501-1000 employees
Be an early applicant
Office located in Issy-les-Moulineaux, FR
501-1000 employees
Company mission
To build the next generation of media platforms designed to inspire millions of people to grow and share a diverse and inclusive vision of the world.
Role
Who you are
- At least 3 years in advanced technical support within a SaaS environment
- Proven experience troubleshooting in a SaaS environment using Agile methodology
- Experience working with APIs
- Professional or self-taught experience in HTML / CSS / JavaScript
- Experience using logs to identify and resolve issues (Datadog, Kibana, etc.)
- Experience using AI in a professional environment is a plus (agent & prompt configuration, automate tasks or improve your skills using AI)
- Ability to continuously learn and improve your technical skills
- Languages – Fluent in English and French, with excellent written and spoken communication skills
- Customer-Oriented – Able to reassure, guide, and deliver clear explanations to customers, even on complex technical topics
- Tech-Savvy – Comfortable understanding technical products and troubleshooting issues in collaboration with internal teams
- Organized – Skilled at structuring workflows, managing priorities, and ensuring operational efficiency
- Analytical & Proactive – Strong ability to identify support trends, suggest improvements, and anticipate customer needs
- Team Player – You work effectively with cross-functional teams (Support, Product, Engineering, Design) to align on solutions
- Problem-Solver – Ability to remain composed in fast-paced environments, focused on finding practical and efficient resolutions
What the job involves
- As part of its growing activities, Dailymotion is looking to enforce its Customer Support team
- As a technical Support Engineer, your objective will be to guide our clients during their onboarding and offer them continuous support along their Dailymotion journey by replying to their product and technical questions
- You will be working among the Operation team and you will have to synchronize and orchestrate with different internal teams (including the Sales team, Product team, Content team, and Engineering team) in order to solve client issues or collect information
- Interact with customers and Pro clients to tackle advanced support and onboarding requests within our SLAs
- Investigate, diagnose, troubleshoot clients requests through technical tools (databases queries, logs systems…) and identify solutions to resolve their issues
- Ensure requests follow-up, from the reception of the request to its resolution and assist the team to follow-up advanced technical topics
- Escalate topics based on their technical and business priority, and synchronize with stakeholders from different teams and levels
- Stay up-to-date with product changes and updates and can participate to the change management process and anticipate potential issues
- Create new internal documentation (Knowledge Base) and client-side documentation (Help center) and improve existing ones with the Support writers
- Lead initiatives to refine workflows, organize training sessions, and elevate the quality of technical support
Application process
- Start Date: ASAP
Our take
It's hard to talk about Dailymotion without mentioning YouTube, but the comparison matters less than it used to. With hundreds of millions of monthly users and a strong presence in Europe, Dailymotion has room to grow without chasing YouTube. Instead, it's leaned into a more differentiated model, one that blends distribution, monetisation, and now creation, offering an alternative in a market crowded with global giants.
This strategy is most visible in Ray, Dailymotion's new in-house ad engine. Ray delivers more precise and more transparent ad performance, giving advertisers a credible option outside walled-garden ecosystems. Its ability to integrate first-part data, contextual targeting, and low-latency delivery puts Dailymotion as not just a video platform, but a rising ad-tech contender at a moment when programmatic video spend keeps accelerating.
Alongside this, the company recently acquired Mojo, further strengthening its shift. With more than 50M downloads, Mojo adds AI-powered creation tools that let users produce, edit, and customize content quickly. Meaning Dailymotion can now support the full creator workflow, helping it attract even more talent and give brands and publishers faster ways to produce personalized videos.
It's not stopping there though, as it's also expanding its reach through Audience Path, a new AI-driven audience intelligence unit built on Ray, and a partnership with Dotscreen brining Dailymotion Pro to Apple TV, Android TV, Samsung, and LG devices. These moves show a company focused not on chasing YouTube, but on building a European alternative defined by strong tech and creator empowerment. The rise of short-form platforms still remain a challenge, but these recent moves sure suggest Dailymotion is shaping a more integrated future for its users.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2009
$25m
SERIES C
Aug 2007
$34m
SERIES B
Total funding: $68.5m
Company HQ
Plaine-Monceau, Paris, France
Leadership
Guillaume Clement
(CEO)Guillaume has been at Dailymotion since 2013, initially joining the team as a Program Director. Since then, he has held a number of roles and became CEO in 2024.
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