Workplace Experience Manager, Smarter Technologies
$100-140k
Salary reflective of roles based in California
AI operating system for healthcare RCM teams
Job no longer available
AI operating system for healthcare RCM teams
1001+ employees
Job no longer available
$100-140k
Salary reflective of roles based in California
1001+ employees
Company mission
To fix the U.S. healthcare system.
Role
Who you are
- This hybrid role is ideal for someone who thrives at the intersection of people operations and workplace experience
- ~5 years of HR generalist and/or office management experience in a fast-paced, tech-forward environment
- Bachelor’s degree in HR, Business Admin, or a related field preferred
- Working knowledge of employment laws, payroll/benefits operations, and compliance best practices
- Hands-on experience with Gusto, Greenhouse, Notion, Slack, and Google Workspace
- Strong interpersonal, documentation, and organizational skills; high level of empathy and discretion
- Ability to prioritize and execute autonomously, with excellent judgment and attention to detail
- HR certification (PHR, SHRM-CP) a plus
What the job involves
- The Office Manager will be responsible for executing and enhancing our day-to-day HR functions while maintaining a high-functioning, welcoming Austin office.
- You’ll act as a trusted advisor for employees and ensure smooth delivery across onboarding, benefits, payroll, compliance, interview coordination, and employee experience
- You’ll also own local office operations, onsite logistics, and team events—creating an environment where people can do their best work
- Oversee onboarding and offboarding processes, including I-9 verification, equipment setup, and welcome kits
- Conduct exit interviews and provide insights for retention and employee satisfaction
- Organize company swag logistics for new hires, milestones, and events
- Coordinate candidate interview scheduling and communication in Greenhouse
- Administer benefits programs (health, dental, vision, wellness)
- Partner with Finance to ensure timely and accurate payroll processing via Gusto
- Manage employee reimbursements and expense tracking
- Track and administer time off, leave policies, and accommodations (e.g., parental leave, FMLA, ADA)
- Maintain employee data and documentation in HRIS (Gusto), ensuring accuracy and audit readiness
- Ensure compliance with federal, state, and local employment laws and company policies
- Create and maintain internal HR policies, partnering with stakeholders for consistency and clarity
- Support internal audits, HR reporting, and data-driven people insights
- Support performance review cycles, feedback tools, and goal-tracking systems
- Help administer promotion and leveling processes to ensure clarity and equity
- Partner with managers on development plans, learning initiatives, and career pathing
- Collaborate on internal comms, change management, and rollout of new HR tools or systems
- Continuously improve People Ops systems, templates, and workflows
- Manage daily office operations: supplies, snacks, vendor relationships, workspace organization, and general upkeep
- Coordinate logistics for onsite meetings, interviews, and events—room setup, A/V, catering, and travel
- Serve as the Austin point of contact for building access, safety, maintenance, and visitor coordination
- Welcome visiting team members, execs, and candidates to the space with thoughtful hospitality
- Experience or openness to supporting Thoughtful as we move to a new office location
Our take
The triple threat of manual processes, error rates and fragmented revenue cycles places healthcare companies under considerable pressure, and means the market loses billions in revenue every year. This amounts to less time for patients and lower-quality back-end work. Smarter Technologies is redefining the healthcare revenue cycle through automation and AI tools.
Smarter Technologies helps healthcare companies automate admin and financial workflows, providing AI agents and insights that optimise efficiency and patient experiences. Founded from a merger of four companies - Thoughtful AI, Access Healthcare, SmarterDx and Pieces - the company combines the focused tech capabilities of these four entities into one of the first healthcare-efficiency dedicated automation and insights platforms.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms. Smarter's solutions cover a range of backend workflows, including payments, accounts receivable and utilisation management, all of which integrate seamlessly into preexisting stacks. The merger in 2025 combined New Mountain Capital-backed companies, savvily melding the quartet of independent tech talents into a seamless solution to one of healthcare's most pressing problems.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company HQ
Dallas Downtown Historic District, Dallas, TX
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