Enterprise Customer Success Manager, Fullpath

• 2+ years of customer success experience in a B2B SaaS company
• Experience in digital advertising with Google AdWords and Facebook Advertising
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels

Desirable

• We are looking for a motivated Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!
• As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment
• You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
• This is a hybrid position and reports to the Manager of Enterprise Customer Success
• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals