Business Analyst, Restaurant365
Gainsight
$90-115k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Job no longer available
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Job no longer available
$90-115k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Bachelor's degree in Business, Information Technology, or a related field
- Proven experience as a Business Analyst or a similar senior role
- Technical expertise in Salesforce and Gainsight strongly preferred
- Strong understanding of technical capabilities and business processes in SaaS B2B
- Excellent communication and interpersonal skills
- Demonstrated ability to work directly with stakeholders and lead cross-functional teams
- Exceptional analytical and problem-solving skills
- Proficiency in configuration, customization, and implementation
- Ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment
- Motivated, high-potential performer, with demonstrated ability to influence and lead
- Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change
What the job involves
- As a Business Analyst for Customer Success, you will drive internal technology optimization by analyzing business needs, streamlining processes, and implementing technical solutions that enhance operational efficiency. You'll collaborate across teams to improve workflows and support effectiveness
- Engage directly with the Customer Success team to gather, analyze, and document requirements and feedback
- Translate business needs into actionable technical solutions that improve operational efficiency
- Strategically design, implement, and continuously refine technical customer success workflows to maximize operational efficiency, identify risks, and enhance the overall quality of work delivered to customers
- Stay informed on the latest technologies to propose innovative solutions that enhance customer support capabilities
- Manage a broad range of systems tasks including configuration, customization, and implementation, ensuring solutions are align with business requirements
- Serve as the primary liaison between internal customer success teams and technical teams to facilitate mutual understanding and alignment
- Prepare and present comprehensive reports to stakeholders on customer success systems performance and improvements
- Oversee system testing and deployment activities to ensure solutions are in line with change management best practices
- Collaborate closely with the Customer Success team to design and implement system enhancements and recommend best practices
- Develop detailed solution documentation and technical specifications for enhancements and integrations
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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