Program Manager, Persona
Trust Infrastructure
£80-90k
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
501-1000 employees
Be an early applicant
£80-90k
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- 4+ years of experience in program management, product management, partnerships, operations, or a similar role
- Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities
- Strong written communication skills and the ability to explain complex topics clearly
- Experience working with external partners, vendors, or strategic relationships
- Comfort operating in ambiguous environments where not every process already exists
- Strong organizational and execution skills without becoming overly process-driven
- Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution
- A product mindset—you naturally look for opportunities to simplify, automate, and scale
What the job involves
- AI is changing how trust works on the internet. As fraud becomes more sophisticated and digital identity ecosystems continue to evolve, governments, financial institutions, and technology companies are building entirely new ways for people to prove who they are online. Persona sits at the center of that transformation
- We're looking for a Program Manager, Trust Infrastructure to help build and scale a growing portfolio of initiatives spanning digital identity, fraud prevention, trust services, strategic partnerships, and emerging identity ecosystems across Europe. This role is part product manager, part operator, and part ecosystem builder
- You'll work across external partners, enterprise customers, regulators, internal product teams, and emerging identity networks to bring new capabilities to market and turn ambiguity into scalable systems. Some of that work involves technologies and programs such as digital identity wallets, electronic signatures, and government-backed identity networks. But the bigger challenge is helping define how trust infrastructure should work in a world where proving you're a real person is becoming both more important and more difficult
- We're looking for someone who loves building from first principles, thrives in fast-moving environments, and gets excited by the opportunity to create order where none exists yet
- Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment
- Lead complex customer implementations involving digital identity, trust, and verification capabilities
- Build the documentation, playbooks, and operating systems that allow the business to scale efficiently
- Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines
- Represent Persona in emerging identity ecosystems and strategic industry initiatives
- Consolidate fragmented workstreams into well-run programs with clear accountability and visibility
- Identify opportunities to automate, productize, or simplify operational processes
- Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market
Salary benchmarks
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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