IT Support & Helpdesk, Implicity
€42-45k
Universal remote monitoring platform for cardiac patients
Be an early applicant
Universal remote monitoring platform for cardiac patients
21-100 employees
Be an early applicant
€42-45k
21-100 employees
Company mission
To improve clinic operations and the standard of care by harnessing the full power of data.
Role
Who you are
- Bachelor degree (Bac+2/3) in IT
- At least 1 relevant HelpDesk experience
- Proficient on Google Workspace
- Knowledge of security regulations (ISO 27001 / SOC 2)
- Comfortable with automation tools, and appetite for process automation
- Proficient on Windows (desktop / servers) / Mac / Linux
- Significant Scripting experience
- Good English level
- True obsession for (internal) clients / service, patience, diplomacy
- Strong work ethic & daily act with integrity, honesty and fairness
- Definitely a thoughtful team player, looking to make your colleagues successful
- Knowledge in SAAS tools administration (Notion, Slack, Office 365 etc.)
- High-energy & resilient
- Do-er / self-learner, you eventually find your way to get things done
- Education Level: Bachelor's Degree
- Experience: > 3 years
What the job involves
- Joining the IT team, reporting to the CTO, your missions are the following:
- Provide 1st and 2nd level technical support via phone, e-mail, ticketing system and in person
- Order, install and configure software and hardware (e.g. laptops, printers, videoconferencing systems, etc.)
- Manage and maintain our internal software deployment system
- Create and maintain user accounts in all IT systems (onboardings / offboardings)
- Maintain inventory database (hardware + software)
- Create and maintain user manuals and IT internal support documentation
- Gather IT KPIs as needed by the compliance and regulations (Antivirus coverage, encryption....)
- Participate in projects around IT service operations
- IT Supplier management
- Maintaining the IT equipment in safe and operational condition (MDM)
Application process
- Phone/video screening (30min)
- Technical interview with Mathieu, our Security Officer
- Final interview with Louay, our CTO
- Start Date: 14 April 2025
Our take
The MedTech boom has seen many innovations through the 2010s, and Implicity, a remote patient monitoring and cardiac data management company, has definitely had a clear lineage of growth since its founding in 2016.
Implicity develops software to monitor and analyse the information from pacemakers and cardiovascular devices to aid physicians and healthcare professionals through all stages of a patient’s treatment. However, maintaining growth on one product alone is hard, especially with so much Medtech competition. Implicity remedies this with its other product, a data analysis platform that uses AI and cloud technology to analyse the devices linked up to its aforementioned pacemaker and cardio health platform. Implicity leverages this data for use in patient management, clinical studies, and R&D.
Playing both fields of MedTech has diversified the draw for hospitals and companies to Implicity. It continues to update and diversify the double offering via updates to its systems with the company hoping to exemplify the continued innovation that is key to MedTech company growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2022
$23m
SERIES A
Mar 2019
$4.2m
EARLY VC
Total funding: $27.2m
Company benefits
- 25% variable, based on annual objectives (uncapped)
- Eligible for the BSCPE award
- Mutuelle: Alan (€26.5 / month + €14 for children)
- Restaurant tickets: €9 (50% employer)
- Transport: 50% subscription OR Sustainable Mobility Package (€37.5 / month )
Company values
- Integrity - We act with honesty and fairness. We place the medical teams and their patients at the heart of our priorities. Our commitment to the Data privacy of individuals who use our solutions is always at the forefront of everything we do. It is the responsibility of each of us, as Implicity employees, to operate with integrity and build our business by holding ourselves to the highest ethical standard.
- Ambition - We strive for excellence. We commit to elevate digital Health to a new level and meet the exigencies of Healthcare professionals. Our ambition is to advance health care solutions to foster improvement in cardiology and address human needs. We continuously work toward the progress of digital health and the creation of healthier societies.
- Cooperation - We genuinely care about others. We are supportive, open and want to make our colleagues and partners successful. We build relationships that benefit all parties involved. We assist health professionals in their decision making by providing them with timely and precise information. We can achieve our goal of improving quality care only through a trustful cooperation. It is what drives innovation.
Company HQ
North Cambridge, Cambridge, MA
Articles
Leadership
Arnaud Rosier
(CEO & Founder)Currently Cardio Electrophysiologist at Ramsay Santé Hospital. Previously Cardiac Electrophysiologist at Groupement des Hôpitaux de l'Institut Catholique de Lille and Cardiologist at ADHP.
David Perlmutter
(Chief Innovation Officer & Co-Founder)Previously R&D at AIRTAG, Project Manager at HITRONETIC and Research Intern at CNES.
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