Senior Customer Account Executive, Muck Rack
$150-172.5k
Public Relations software
Be an early applicant
Public Relations software
201-500 employees
Be an early applicant
$150-172.5k
201-500 employees
Company mission
To transform the way companies engage with the media.
Role
Who you are
- 5-8 years experience in sales or account management roles
- Proven experience owning a revenue target and closing deals
- Experience managing pipeline and forecasting revenue
- Strong prospecting and outbound sales skills
- Experience selling into existing customer accounts preferred
- Experience selling PR, media intelligence, or related solutions required for Enterprise roles
- Background in SaaS, MarTech, or related industries
- Strong communication and relationship-building skills
- Ability to operate in a fast-paced, distributed environment
- Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
- This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected
What the job involves
- We’re looking for a driven and results-oriented Senior Customer Account Executive to join our team and focus on expanding revenue within our existing customer base
- As a Senior Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts
- This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships
- Build and close a pipeline of expansion opportunities across existing Enterprise customers
- Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
- Prospect into the existing customer base through outbound outreach and internal referrals
- Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
- Accurately forecast monthly and quarterly expansion bookings
- Own account and territory planning in partnership with your CSM pod
- Drive pipeline creation, conversion, and deal progression across expansion opportunities
- Collaborate cross-functionally to ensure alignment across sales and customer success
- How success will be measured in this role:
- Expansion bookings and revenue attainment
- Pipeline creation and health across assigned accounts
- Conversion rates across expansion opportunities
- Forecast accuracy (<5% variance)
- Contribution to overall customer lifetime value
Application process
- Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision
- Intro call with a member of our Talent Team
- A video interview with the Hiring Manager
- Live working session
- Panel interviews with executive team members
Our take
Muck Rack was founded in 2009 as a platform for businesses to connect with journalists. As of 2022, tens of thousands of journalists have profiles on Muck Rack that are available for companies such as Google, Pfizer, and Duolingo to browse and employ writers from.
The nature of journalism has evolved since Muck Rack’s founding, with social media and digital outlets taking away market share from printed publications. As the landscape changes, Muck Rack has expanded its services to include a Public Relations Management platform.
It’s moves like this, as well as their shift to a “distributed” business (hybrid or remote), that have sparked renewed investor confidence in Muck Rack. Though the company has been bootstrapped since its founding, Muck Rack received its first outside funding of $180 million in 2022, underscoring the importance investors place on their platform.
With this substantial funding, the future is bright for Muck Rack, as it continues to roll out updates and new features to its platform. Digital content can go viral in a matter of hours, and the creators are not always journalists, meaning Muck Rack must remain agile and quick to respond.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Company benefits
- Fully distributed - Much Rack are committed to a permanent, fully remote environment, core to the way they do business.
- Geo-neutral compensation - Much Rack believe in equitable pay regardless of where you live.
- Time off - 4+ weeks off-the-grid vacation, sick and mental health days, and company holidays.
- Insurance - Health, vision, and dental coverage paid at 100% for individuals
- Retirement planning - MUck Rack contribute 3% of your annual salary to your 401k automatically.
- Paid parental leave - 8 weeks fully paid bonding for all parents + up to 8 weeks fully paid recovery from childbirth.
- Full WFH set up - Including monthly phone/internet reimbursement and coworking stipend.
- Learning & development - Take advantage of unlimited access to learning platforms and regular training opportunities.
- No meeting Fridays - Take control of your calendar, and make time for reflection and deep-focus tasks
Company HQ
Brickell, Miami, FL
Leadership
Gregory Galant
(Co-Founder & CEO)Currently CEO & Co-Founder of the Shorty Awards for social media. Previously CEO of RadioTail and Chairman of Halenet.
Lee Semel
(Co-Founder & CTO)Currently Co-Founder and Producer at the Shorty Awards. Previously Founder and CTO of Innofinity.
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