Enterprise Account Manager, venn

• We’re looking for a strategic and relationship-driven Enterprise Account Manager to join our growing Customer Success team
• 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment, with a proven track record managing accounts with ACV of $1M or more
• Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
• Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
• Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences
• Strong forecasting discipline and CRM rigor—you maintain an accurate, up-to-date renewal and expansion pipeline and report on it with confidence
• Highly organized and comfortable managing multiple clients and priorities with ease
• Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward

Desirable

• In this role, you’ll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients
• You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization
• This is not your typical post-sales role—our Enterprise Account Managers are strategic thinkers, revenue drivers, and relationship builders
• You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients
• Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
• Cultivate deep, multithreaded relationships across client accounts—from operators to C-level stakeholders
• Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
• Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
• Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
• Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
• Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
• Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
• Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting
• Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments