Senior GTM Operations Manager, Included Health
$114.3-193.2k
+ Equity. Salary dependent on candidates location
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$114.3-193.2k
+ Equity. Salary dependent on candidates location
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- Bachelor's degree or equivalent practical experience
- Passion for raising the standard of healthcare
- 5+ years of relevant professional experience - at least 2 years in management consulting, investment banking, private equity or venture capital, and at least 1 year of experience in relevant Go to Market roles at fast-paced startups or tech companies
- Outstanding analytical abilities and instincts
- Must have experience with Salesforce as a CRM
- Proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
- Ability to perform multiple projects simultaneously and creatively execute projects
- Ability to work independently and work within a team environment
- Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations
- Strong bias for action and ability to prioritize and execute
- Ability to operate comfortably and effectively in ambiguity
- Excellent written and verbal communication, problem-solving and business judgment skills
- Prompt and regular attendance at assigned work location
- Ability to work shifts of at least 8 hours, 40 days per week
- Ability to thrive in a fast-paced, high-intensity work environment
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- We're seeking a GTM (Go to Market) Operations Senior Manager who has a background in Sales and Marketing Operations, tools, process, and analysis, and who will be responsible for providing operational expertise within the Business Operations organization.
- The efforts should be designed to forecast sales performance, generate insights to help accelerate growth, manage sales tooling, assist in the field incentive compensation process, and evaluate third-party solutions appropriate for GTM Operations functions.
- This is a highly cross-functional role that will work closely with the broader Sales and Corporate Marketing organizations to own end-to-end thinking around metrics our team needs to regularly monitor to understand Sales health, and generate insights to power pipeline and bookings efforts.
- We’re looking for a highly analytical team member who can conduct analyses, generate key business insights and communicate implications to influence effectively cross-functionally
- Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results.
- You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results.
- You are passionate about transforming healthcare and want to play an active role in building our team culture while we do so.
- You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of members
- Conduct strategic thinking on how to optimize performance of a large and growing Sales team in partnership with our Sales Operations Director
- Generate visibility into end-to-end Sales funnel, from top-of-funnel brand/PR efforts to drive impressions, to corporate marketing events to generate marketing qualified leads, through active pipeline and completed Sales
- Set business goals based on insights and measure success of ongoing efforts
- Build, monitor and analyze the health of Included Health’s Sales businesses overall through dashboards, ad-hoc analyses, and ongoing ‘run the business’ forums to track performance against business plans
- Own Salesforce.com rules, process, and ongoing data integrity to increase functionality to improve process and usage of Salesforce.com
- Creating reports and dashboards in Salesforce to generate scalable insights
- In coordination with the Director, administer sales quotas, quota attainment, compensation plans, territory management, program rules, policies, and proceduresOwn reporting for Sales business metrics, including regular executive communication and readouts
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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