Senior GTM Operations Manager, Included Health

• Bachelor's degree or equivalent practical experience
• Passion for raising the standard of healthcare
• 5+ years of relevant professional experience - at least 2 years in management consulting, investment banking, private equity or venture capital, and at least 1 year of experience in relevant Go to Market roles at fast-paced startups or tech companies
• Outstanding analytical abilities and instincts
• Must have experience with Salesforce as a CRM
• Proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
• Ability to perform multiple projects simultaneously and creatively execute projects
• Ability to work independently and work within a team environment
• Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Strong bias for action and ability to prioritize and execute
• Ability to operate comfortably and effectively in ambiguity
• Excellent written and verbal communication, problem-solving and business judgment skills
• Prompt and regular attendance at assigned work location
• Ability to work shifts of at least 8 hours, 40 days per week
• Ability to thrive in a fast-paced, high-intensity work environment
• Ability to remain seated in a stationary position for prolonged periods
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
• Ability to interact with leadership, employees, and members in an appropriate manner

• We're seeking a GTM (Go to Market) Operations Senior Manager who has a background in Sales and Marketing Operations, tools, process, and analysis, and who will be responsible for providing operational expertise within the Business Operations organization.
• The efforts should be designed to forecast sales performance, generate insights to help accelerate growth, manage sales tooling, assist in the field incentive compensation process, and evaluate third-party solutions appropriate for GTM Operations functions.
• This is a highly cross-functional role that will work closely with the broader Sales and Corporate Marketing organizations to own end-to-end thinking around metrics our team needs to regularly monitor to understand Sales health, and generate insights to power pipeline and bookings efforts.
• We’re looking for a highly analytical team member who can conduct analyses, generate key business insights and communicate implications to influence effectively cross-functionally
• Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results.
• You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results.
• You are passionate about transforming healthcare and want to play an active role in building our team culture while we do so.
• You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of members
• Conduct strategic thinking on how to optimize performance of a large and growing Sales team in partnership with our Sales Operations Director
• Generate visibility into end-to-end Sales funnel, from top-of-funnel brand/PR efforts to drive impressions, to corporate marketing events to generate marketing qualified leads, through active pipeline and completed Sales
• Set business goals based on insights and measure success of ongoing efforts
• Build, monitor and analyze the health of Included Health’s Sales businesses overall through dashboards, ad-hoc analyses, and ongoing ‘run the business’ forums to track performance against business plans
• Own Salesforce.com rules, process, and ongoing data integrity to increase functionality to improve process and usage of Salesforce.com
• Creating reports and dashboards in Salesforce to generate scalable insights
• In coordination with the Director, administer sales quotas, quota attainment, compensation plans, territory management, program rules, policies, and proceduresOwn reporting for Sales business metrics, including regular executive communication and readouts

• Comprehensive medical, dental and vision plans
• All employee spouses and children can access Included Health services at no cost
• For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees

Total funding: $347m

As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.