Senior Associate of Rev Ops, Wonder
Partner Operations
$86.5-97k
+ Equity
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$86.5-97k
+ Equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- 2+ years of experience in Operations, Sales Support or a similar role
- Exceptionally organized - you build systems, maintain trackers, and close open loops without being asked
- Comfortable going deep within a single team or workstream
- Strong attention to detail with high standards for documentation and data accuracy
- Comfortable pulling basic reports and summarizing data for team leads and leadership
- Self-starter who can manage multiple workstreams simultaneously and meet quick turnaround times
- Experience with CRM platforms or project management tools a plus
What the job involves
- We're looking for a detail-oriented, operationally strong Sr. Associate to join our Revenue Operations team and provide dedicated support to our Sales, Onboarding, and Success functions. You'll work within each team on their own terms - going deep on their processes, their tracking, and their operational needs - rather than acting as a bridge between them
- This is an embedded execution role. Each team has distinct workflows and goals, and your job is to make sure each one is running smoothly from the inside. You'll work closely with a Sr. Manager who sets priorities, and you'll be the person each team lead relies on to keep their operational house in order. If you're someone who gets energized by depth over breadth and takes real pride in making teams around you more effective, this is for you
- You'll develop deep operational expertise across three distinct merchant-facing functions, with clear ownership inside each one. It's a great fit if you want to build a strong foundation in Revenue Operations, work closely with experienced team leads and senior leadership, and grow into a more specialized or senior role over time
- Own admin tasks, documentation, and tracking within the sales function - ensuring processes are followed and no merchant opportunity falls through the cracks
- Maintain accurate records of merchant agreement types, incentive structures, and pipeline milestones in Salesforce, keeping lead and opportunity pages optimized and up to date
- Support and maintain the telephony system (call and text) used by the sales team, troubleshooting updates and ensuring the sales team has what they need to connect with restaurant partners
- Track bonuses and incentive payouts for sales accounts, proactively flagging discrepancies or risks to leadership before they impact merchant relationships
- Continuously identify opportunities to improve existing sales processes, tooling, and workflows - bringing forward ideas that help the team operate more efficiently and scale effectively
- Provide operational support within the onboarding function - tracking merchant activation milestones and ensuring key steps are documented and completed
- Maintain accurate records of onboarding status and timelines, keeping Salesforce Go Live records and Online Sales Tool opportunity pages up to date throughout the merchant lifecycle
- Support the implementation and ongoing maintenance of texting and calendar functionality used by the onboarding team to coordinate with restaurant partners
- Identify operational gaps or recurring friction points within onboarding and surface them to the Sr. Manager with suggested solutions
- Support the Success team with account-level operational tasks - tracking engagement and performance against targets
- Assist with the development and maintenance of next best action functionality, ensuring account managers have timely, relevant guidance to drive merchant engagement
- Partner with the Success team to understand & update how Salesforce account pages and opportunities are structured, making sure the tool reflects how the team works
- Support revenue-driving projects and initiatives, providing operational lift to help the team execute against growth targets
- Continuously identify ways to improve team efficiency - streamlining workflows, reducing manual work, and surfacing process improvements to leadership
- Write and maintain SOPs and process documentation for each function independently, ensuring each team has clear operational standards
- Keep internal tracking systems accurate and current across all three functions as their dedicated operational support
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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