IT Support Engineer, Spring Health
$53.85 - $67.82 USD per hour
More information about location
5 days a week in office
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$53.85 - $67.82 USD per hour
More information about location
5 days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 4-7+ years of experience in IT support, IT operations, or end-user support engineering
- Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement
- Strong, hands-on expertise with A/V systems and conference room technology
- Strong working knowledge of MDM platforms (JAMF or comparable)
- Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews
- Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows
- Strong working knowledge of MacOS, Windows OS, iOS, and Android OS
- Experience managing hardware asset lifecycles, including procurement and vendor coordination
- Proven experience supporting executive/C-suite stakeholders with tact and responsiveness
- Proactive approach to project management and process improvement
- Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
Desirable
- Jamf 100 & Jamf 200 certifications
- Experience supporting a hybrid or multi-office environment
- Familiarity with ITIL frameworks or formal ticketing/service management practices
- Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell)
- Prior experience in a fast-growth or high-ambiguity environment
- Localized network support experience
- Experience in a highly regulated HIPAA environment
What the job involves
- Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and IT automation initiatives, while providing white-glove support to executive leadership
- Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership
- Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
- Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
- Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees
- Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
- Help manage hardware lifecycle
- Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
- Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
- Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
- Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden
- Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission
- What success looks like:
- A/V uptime and meeting readiness: conference rooms are operational and incident-free for scheduled meetings
- Onboarding and offboarding requests completed accurately and within defined turnaround windows
- Asset inventory accuracy, verified through regular audits
- Reduction in manual/repetitive ticket volume through automation initiatives
- Executive support satisfaction, measured through direct feedback and responsiveness to leadership requests
- Ticket resolution times consistently meet or exceed defined SLA targets
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised and a 2026 placement on the TIME100 Most Influential Companies List, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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