Principal Technical Architect, Salesforce
Agentforce
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You’ll combine deep technical domain expertise in AI/ML, data infrastructure, and CRM with strong presentation and solutioning skills
- If you are naturally curious about AI, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!
- Technical Pre-Sales/Consulting: Several years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS
- AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences
- CRM & Data Knowledge: Familiarity with Salesforce CRM and modern data stacks; comfortable discussing governance, security, and integration
- REST APIs & SDKs: Proven track record to leverage APIs and SDKs to build robust, scalable solutions
- Hands-On Development: Proficiency in programming (e.g., JavaScript, Python, SQL) or Salesforce development (Apex, Lightning Web Components, etc.)
- Excellent Communication: Strong presentation skills; adept at explaining sophisticated ideas and guiding partners toward impactful solutions
- Curiosity & Continuous Learning: Passion for exploring emerging AI research, frameworks, sharing insights, and experimenting with innovative technologies. Actively stays up to date on new LLM models and agentic approaches, experimenting with prompt engineering to drive innovation
Desirable
- Agentforce or Salesforce CRM: Experience with Agentforce, Data Cloud, or Salesforce products (Sales Cloud, Service Cloud, Heroku)
- Data & Cloud Platforms: Familiarity with databases (Snowflake, Databricks), ETL processes, and cloud providers (AWS, Azure, GCP)
- Advanced AI/ML: Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms (e.g., Google Vertex AI, AWS Sagemaker). Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering
What the job involves
- Agentforce is Salesforce’s newest innovation—a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences
- Our Agentforce specialist team is a startup within a global organization, dedicated to helping Salesforce customers and prospects design and implement cutting-edge solutions that deliver real business value
- This innovative group partners closely with our Product, Product Marketing, Enablement, Customer Success, and Partner Ecosystem to drive growth and adoption of Agentforce
- As an Agentforce Technical Architect, you’ll act as a trusted advisor to our customers, guiding them through the emerging AI solutions and ensuring they realize the full value of the platform
- Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will:
- Provide technical leadership during pre-sales by assessing customer use cases, recommending optimal solutions, and shaping the overall technical vision for Agentforce within their ecosystem
- Champion standard methodologies around AI/ML (including agent-based models, predictive, and generative AI), data pipelines, and the Salesforce platform to drive innovation and customer adoption
- Create and deliver relevant content—demos, videos, whitepapers, enablement sessions—to both internal and external audiences, establishing yourself as a leader with vision for Agentforce
- Tackle Sophisticated Problems: Research customer challenges, architect innovative AI/ML solutions, and drive key technical decisions
- Drive Adoption & Value: Facilitate partner alignment on high-impact use cases that leverage AI, data pipelines, and Agentforce
- Showcase Real-World Solutions: Partner with Sales and Solutions Engineering to build compelling demos and prototypes that illustrate immediate ROI and practical use
- Facilitate Workshops & Education: Lead whiteboarding sessions, training, and hands-on workshops to help customers and internal teams understand AI opportunities and challenges
- Develop Cross-Platform Solutions: Integrate data cloud, CRM, analytics tools, and cloud services (REST APIs, SDKs, data pipelines) into scalable, cohesive architectures
- Lead Technical Thought Leadership: Produce best-practice documentation, architectural diagrams, and enablement materials that highlight emerging AI trends and Agentforce innovations
Salary benchmarks
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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