Vice President of Engineering, Loop Returns
More information about location
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 15+ years of experience in software engineering, including at least 8+ years in leadership roles, and 2+ years at the VP level within SaaS and high-growth companies
- Experience with modern cloud infrastructure, ideally in a B2B SaaS or eCommerce setting
- A passion for people-first leadership with a focus on coaching, mentoring, and developing future leaders
- A track record of fostering diverse and inclusive teams, with specific examples of how you’ve improved equity and belonging
- Deep knowledge of scalable architecture and a history of leading teams that build secure, reliable, and maintainable systems
- Strong technical acumen combined with the ability to translate complex ideas into clear, actionable strategies
- Exceptional communication skills with the ability to influence and engage at all levels, from engineers to executive stakeholders
- Experience partnering with Product, Data and Design teams to deliver cohesive, customer-centric solutions
- Talented at navigating ambiguity and driving clarity, with a balance of empathy and directness in your communication style
- A proactive problem solver who anticipates challenges and gets in front of them with creative, data-driven solutions
- An entrepreneurial mindset with a history of operating in fast-paced, rapidly evolving environments
- A commitment to continuous improvement, always seeking opportunities to enhance processes and outcomes
What the job involves
- We are looking for our next Vice President of Engineering to lead our engineering team in delivering products that are dynamic, adaptable, and continuously improving while maintaining reliability and scalability
- This role is critical in shaping Loop’s engineering execution strategy, fostering a culture of accountability and excellence, and ensuring our technical infrastructure supports our ambitious growth plans
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- Lead and inspire the engineering team. Set a clear vision for how the team operates, nurture the team’s professional growth, and ensure everyone understands how their work connects to Loop’s strategy, mission, vision, and values
- Foster a culture of continuous improvement. Drive team efficiency and optimal delivery along with continuous improvement by evolving org design, refining processes, leveraging tools like AI and offshore resources, and maintaining a high bar for performance. Encourage experimentation, foster collaboration, and celebrate shared success
- Champion technical excellence. Ensure our systems are performant, scalable, and designed for long-term success, leveraging your expertise in modern software development and infrastructure practices
- Own the Engineering roadmap. Collaborate with cross-functional leaders to execute on our platform vision and guide the team to execute it with excellence
- Collaborate across teams. Partner closely with Product, Design, Data, GTM, and other areas of Loop to create a cohesive experience for our merchants and their customers
- Prioritize our merchant’s feedback. Focus on delivering features that resonate with merchants, using their feedback to guide execution and ensure new product and feature releases are tailored for seamless adoption
- Grow the engineering team. Maintain a high bar for talent by hiring exceptional individuals, providing clear feedback, fostering growth and development, and driving performance management practices that align with Loop’s values while creating an equitable, high-performing team
- Navigate change and ambiguity. Bring clarity and focus as we grow rapidly, helping the team adapt while staying anchored to our mission
- Represent engineering at the executive level. Serve as a trusted partner to the leadership team, providing thoughtful insights that shape Loop’s broader business strategies, while creating transparency into engineering operations
- Build for the future. Proactively identify challenges, opportunities, and emerging technologies to ensure Loop stays ahead in a competitive landscape
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange and in 2023, on the back of substantial funding, released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company values
- Be A Human First - The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves
- Clear Is Kind - We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood
- Go Get Results - We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement — so when we know better, we do better
- Land The Plane - We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start
- Make Merchants Successful - We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry
Company HQ
Columbus, Ohio
Articles
Leadership
Jonathan Poma
(CEO)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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