Customer Success Manager, Nash

• 5+ years of experience in customer-facing roles like Customer Success, Solutions Engineering, or Technical Project Management, ideally in logistics, SaaS, or infrastructure technology sectors
• Strong technical skills with experience in API integrations and data solutions
• Exceptional communication and project management skills, with an ability to navigate complex projects and manage stakeholder expectations
• Adept at translating technical insights into actionable business outcomes, with a customer-first mindset and a proactive approach to solving challenges
• Strong data literacy with the ability to draw meaningful insights that drive customer decision-making and success

Desirable

• The Customer Success Manager (CSM) will be responsible for managing and expanding relationships with Nash’s largest and most strategic customers
• This role will serve as the primary point of contact, trusted advisor, and advocate, focused on ensuring optimal use of Nash’s platform, identifying growth opportunities, and driving measurable outcomes aligned with customer and company goals
• Build Trusted Relationships: Act as the primary point of contact and trusted advisor to executives and technical stakeholders within client organizations, developing deep insight into their unique business needs and objectives
• Provide Technical and Strategic Support: Address technical challenges, design effective solutions, and drive resolution by collaborating with internal teams such as Engineering, Product, and Support
• Drive Customer Outcomes & ROI: Consult clients on best practices, analytics insights, and success metrics to maximize their return on investment, regularly assessing and communicating progress
• Lead Implementation Projects: Oversee onboarding and technical integration, ensuring clients understand and can fully leverage our platform’s capabilities to enhance their logistics operations
• Identify and Support Expansion Opportunities: Partner with Sales to identify upsell or cross-sell opportunities, aiming to expand platform adoption within the client organization
• Collaborate for Change Management: Work closely with customer teams to facilitate platform adoption, using proven strategies for change management, process improvement, and value realization
• Act as the Customer Advocate: Bring forward client insights and requirements to influence product roadmap decisions and drive continuous improvements in our platform