Implementation Support Specialist, SmithRx
$48.5-68.4k
Salary dependent on location
Next-generation pharmacy benefits
Be an early applicant
Next-generation pharmacy benefits
501-1000 employees
Be an early applicant
$48.5-68.4k
Salary dependent on location
501-1000 employees
Company mission
To reduce the complexity and costs of pharmacy benefits for America's employers and patients.
Role
Who you are
- Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
- Ability to be a self-starter and take initiatives
- Ability to multitask effectively
- Bachelor's degree or equivalent work experience preferred
- Healthcare and/or pharmacy experience strongly preferred
- Experience coordinating complex tasks across multiple projects and clients
- Experience in a customer service role
- Corporate experience preferred
- Proficiency in Microsoft Office required
- Proficiency in the Google platform/apps preferred
- Proficiency using Salesforce
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Strong team orientation and desire to succeed
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
- Ability to work with tight deadlines and solve for near term deliverables
- Ability to manage multiple projects and tasks with grace, efficiency, and ownership
What the job involves
- SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product
- As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase
- Responsible for being the main point of contact for TPA (an external client) for new group implementations
- Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc
- Ensure all requirements are documented in the standard project templates and tools
- Maintain a detailed project plan and an open items log for project monitoring purposes
- Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
- Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
- Build client profile utilizing CRM tool
- Act as a liaison between the internal contracting team and the Implementation Team
- Act as a liaison between the internal invoicing team and the Implementation Team
- Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
- Participate in post go live discussion to improve identified performance opportunities
- Participate in the new group implementation lifecycle
- Participate in internal and external client meetings
- Provide attention to detail on all project requirements to ensure the client’s needs are met
Our take
PBMs (Pharmacy Benefit Managers) save payers and patients 40% to 50% on prescription drug and related medical costs in the US, compared to what they would spend without them. It’s generally accepted, though, that PBMs are working for profit and not solely on the customers benefit.
SmithRx is a company looking to reduce complications in the current system with its innovative PBM structure. It uses its cloud-based technology to present the most cost effective options transparently to self-insured businesses, supporting them in getting the lowest cost drugs they can, as well as making the transition to these alternatives seamless.
It does this by partnering with innovative drug companies, as well as applying coupons and making use of available savings and assistance programs. As the company does not take economics from the supply chain, it is able to work for its customers with no hidden agendas. And with significant growth, cost savings, customer satisfaction, and market traction in 2024, the company is very much on track for continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$60m
SERIES C
Mar 2022
$20m
SERIES B
Total funding: $97.5m
Company benefits
- Wellness: Extensive Medical, Dental and Vision plans
- Life and Disability: Fully paid Life Insurance and Disability coverage
- Parental Leave: Paid leave benefits for new parents
- Career Growth: Training, development and advancement support
- Vacation Time: Generous and flexible paid time off
Company HQ
South Park, San Francisco, CA
Leadership
Jake Frenz
(Founder & CEO)Previously worked as Director of Plan Operations at CollectiveHealth and Project Director at Anthem Inc.
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