Senior Site Reliability Engineer, Enova

• 3+ years of experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product)
• A strong interest in how complex distributed systems operate—and how to make them more reliable
• Excellent analytical and problem-solving skills with a systems-thinking mindset
• Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences
• Experience querying and analyzing data (e.g., SQL, PostgreSQL, Kafka)
• Comfort with ambiguity, and the ability to turn vague problems into actionable insights
• Demonstrated maturity, sound judgment, and organizational awareness
• Ability to lead cross-functional teams during high-pressure situations, such as incident response and reviews

Desirable

• Resilience Engineering is a subset of the Site Reliability Engineering team that strives to foster a culture of continuous improvement through incident analysis, process evolution, and problem-solving
• We work closely with teams across Tech, Product, and Operations through our Production Incident process to uncover system weaknesses, learn from failures, and make our technology more reliable
• In this role, you’ll play a key role in enhancing the resiliency of our systems. Your work will focus on our incident response, reporting and analysis processes, enabling the organization to better prepare for and respond to complex system failures
• You’ll drive efforts to optimize how we manage unexpected outages, from leading real-time incident response to facilitating post-incident reviews. You’ll identify patterns across incidents, uncover contributing factors, and work across teams to recommend long-term solutions that improve our systems' resilience
• Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution
• Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports
• Facilitate and document blameless post-incident reviews that promote learning and continuous improvement
• Collect and analyze incident data to identify systemic issues, risks, and trends
• Collaborate with engineering, product, and operations teams to address vulnerabilities and build more resilient systems
• Drive improvements to how we collect, analyze, and learn from system failures
• Design and run failure simulations (e.g., mock incidents, disaster recovery exercises) to proactively identify weak points
• Champion a culture of operational excellence and resilience across the organization
• Continuously evolve our incident management processes to ensure they scale with our technology and business needs