Technical Support Engineer, Quantexa

Salary not provided

+ Bonus

SQL

Docker

Kubernetes

TypeScript

JavaScript

Python

Scala

Java

Elasticsearch

Spark

Spring

Mid and Senior level

London

Decision intelligence platform

Job no longer available

Decision intelligence platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsFraud

Job no longer available

Salary not provided

+ Bonus

SQL

Docker

Kubernetes

TypeScript

JavaScript

Python

Scala

Java

Elasticsearch

Spark

Spring

Mid and Senior level

London

501-1000 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsFraud

Company mission

To empower every organization with the right data to make the right decisions.

Job

Company

Role

Who you are

Have experience in a customer-facing technical support role, working directly with both technical and non-technical customers to diagnose and solve issues for high-profile customers against an SLA
Experienced in Incident management, managing the support lifecycle independently
Have strong Problem solving and analytical skills, you will be expected to work directly on problems yourself. You will be reading code, documentation and may need to reproduce customer issues yourself (no need to be a developer)
Have experience in working with a modern web application technology(Must)
Have excellent customer service, documentation skills in a clear, concise written manner
Have experience with modern JVM based web applications (we primarily use Scala on the backend and Typescript on the frontend)
Knowledge working with any of the following technologies: REST APIs, SQL databases, Elasticsearch, Spring Boot or Apache Spark
Knowledge of modern containerised deployments such as Docker, Kubernetes or OpenShift
Knowledge of at least one programming language such as Java, Scala, Javascript or Python

What the job involves

Due to the continuous success and high demand from our customers, we are looking for Mid to Senior level Technical Support Engineers to join our R&D team to build and shape the next generation of products that transform how organizations around the world use data
You'll be joining the Technical Support Team in Quantexa’s dedicated Research and Development department which sits at the heart of everything we do here
Work with internal and external development teams, answering technical queries on using and integrating the system, ensuring the success of Quantexa deployments and projects
Assist with issues and diagnosing/debugging problems with customer installations
Develop tooling, processes and documentation to deliver the best possible support experience
Work in partnership with the Engineering teams at Quantexa to continually improve the platform and ensure customer and developer experience is the best it can be
Own the support process from initial ticket triage, through to resolution, ensuring that tickets are being managed and progressing within customer expectations

Salary benchmarks

Our take

Quantexa specialises in data connectivity, offering companies a vital tool to streamline their information. By bringing together diverse data sets and enhancing internal information with external resources, it enables organisations to generate valuable insights, facilitating more informed decision-making processes.

Since its inception in 2016, Quantexa has experienced exponential growth, establishing a global presence with offices spanning various continents. Its clientele includes prestigious names such as HSBC and Shell, underscoring its reputation as a trusted partner in the realm of data analysis and interpretation.

Enterprises today recognise the untapped potential within their data repositories, and Quantexa is there to help them leverage this resource. One notable partnership has been with the British government's Public Sector Fraud Authority, where its technology helps combat fraud by applying its advanced analytics to identify and address fraudulent activity.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

25% female employees

19% employee growth in 12 months

Glassdoor (4.8)

Company

Funding (last 2 of 6 rounds)

Mar 2025

$175m

SERIES F

Apr 2023

$129m

SERIES E

Total funding: $545m

Company benefits

Pension Scheme with a company contribution of 6% (if you contribute 3%)
25 days annual leave (with the option to buy up to 5 days) + birthday off!
Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
Tech & Cycle-to-Work Schemes

Company HQ

Waterloo, London, UK

Leadership

Vishal Marria

(CEO & Founder)

Previously an Executive Director at EY, and Director of Financial Services at BAE.

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