Customer Success Manager, Ambient
Strategic Accounts
Computer vision security
Job no longer available
Computer vision security
101-200 employees
Job no longer available
101-200 employees
Company mission
To prevent security incidents by making video data intelligent & actionable.
Role
Who you are
- 4-5 years of experience in a customer-facing customer success role, working with large Fortune 100/500 companies. Also important is Enterprise SaaS and start-up experience, as well as a history of successful customer renewals
- Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholder complexity
- Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
- Strong interpersonal skills and experience building strong internal and external relationships
- Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
- Excellent verbal and written communication & presentation skills
- Basic understanding or interest in learning about machine learning / artificial intelligence
- Bonus: Experience in management consulting and/or business process transformation
- Able to travel up to 30%
What the job involves
- Own the ultimate success of our customers; this is a full-service CSM role, owning the customer’s post-contract signature all the way to renewal. Manage & support our customers through setup, onboarding, implementation, training, testing, and launch, working closely with stakeholders to establish and document critical goals, success criteria, or KPIs, then measure & report progress towards those goals
- Drive product adoption and ongoing usage, ensuring customers realize the full value of the Ambient.ai platform resulting in a magical customer experience, which leads to retention and growth
- Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted advisor relationship with assigned customers
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
- Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
- Partner with marketing to highlight opportunities for customer references and case studies
Our take
Computer Vision and Artificial Intelligence have allowed for breakthroughs in security and privacy, attracting attention from the largest players in the field. Ambient has combined these technologies, alongside deep security awareness, to create its pioneering Computer Vision Intelligence (CVI) system, that provides near-human perception of security threats.
Although there is no shortage of companies exploring security through CV and AI, Ambient’s system stands out by being more closely related to the manner in which humans see and process information; with items relating to other items, and to events. The company monitors and analyses thousands of live surveillance feeds, allowing security teams to more effectively respond to and prevent security incidents involving firearms and knives, theft, trespassing, and hundreds more.
Ambient works with clients across industries including aerospace, education, and energy, as well as serving some of the largest tech companies in the world. In 2022, the same year it came out of stealth, the company was named the top video surveillance software in the inaugural SecurityInfoWatch Readers’ Choice Awards, as well as making the Fast Company’s second annual Next Big Things in Tech list. Substantial funding is being put into accelerating its technology and ability to help a wide range of organisations defend against security threats.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2025
$74m
LATE VC
Oct 2023
$20m
LATE VC
Total funding: $146.2m
Company benefits
- Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company.
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan).
- We offer flexible time off to rest and recharge including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand).
- The latest tech and awesome swag delivered to your door.
- Enjoy a full range of opportunities to connect with your awesome co-workers.
- We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist.
- Create an Employee Resource Group or join one! We strive to amplify the voices of our team members and create a culture of diversity and inclusivity.
Company HQ
University South, Palo Alto, CA
Leadership
Shikhar Shrestha
(CEO)Studied at Stanford before working as a Systems Engineer at Stanford Computational Imaging Lab and Google. They left this role in 2017 to co-found Ambient.ai as CEO in February 2017.
Vikesh Khanna
(CTO)After an MS in Computer Science at Stanford, they spent over a year as a Dropbox Software Engineer. In February 2017 they co-founded Ambient.ai, serving since as CTO.
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