Customer Success Manager, hyperexponential
£45-50k
+ Share options
2-3 days a week in office (Borough)
Insurance pricing software
Job no longer available
Insurance pricing software
201-500 employees
Job no longer available
£45-50k
+ Share options
2-3 days a week in office (Borough)
201-500 employees
Company mission
To transform the insurance industry through the power of decision intelligence.
Role
Who you are
- Account management experience in customer-facing role; strategy development and SaaS experience preferred
- Excellent presentation, written and verbal skills
- Strong organisational, time-management and prioritisation skills
- Creative self-starter; originates and drives constant improvement
- Keen analytical skills and ability to gauge and anticipate trends using data
- Exposure to SaaS contracts and involvement in some basic commercial discussions
- Aptitude for developing and nurturing positive relationships
- You'll also need to enjoy working and empathise with technical people, such as actuaries and engineers (who make up a lot of hyperexponential and our customers)
- Bonus points for an interest in Insurance or specifically how technology is disrupting the Insurance world
What the job involves
- With a rapidly expanding customer base, we're scaling our Customer Success team to ensure every customer receives the exceptional support they deserve
- You'll collaborate closely with our Customer Success Lead and cross-functional teams, including Sales, Product, and Learning & Education, to ensure our customers receive unparalleled support and guidance
- In this role, you'll take the lead as the go-to expert on our customer service portal, working hand-in-hand with product managers to drive enhancements and improvements
- Additionally, you'll have the exciting opportunity to craft learning pathways for users of Renew, empowering them to maximise their platform experience and drive success
- Understand and articulate the customer's executive priorities, business objectives and related initiatives where our platform and services can have an impact
- Work with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time (i.e. Quarterly Business Reviews)
- Build customer advocacy by providing our customers with a platform for showcasing their success (i.e. Webinar participation, Event speaking opportunities, case study participation, etc.)
- Work closely with our Learning team to feedback on new content required to help drive additional adoption based on feedback and experience from customer engagements
- Take ownership of QBRs and Account Plans for your customers (as well as any other customer-facing sessions) initially reviewing both, then updating and building on the initial content, and arranging appropriate meetings
Application process
- Initial call with our Talent team to kick things off
- Introductory call with your future manager
- Practical panel interview - in person
- Company Values interview
- We offer!
Salary benchmarks
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the speciality and commercial insurance markets. The product has broad applications, but the company's initial focus is on speciality insurance, a sector the founders know well, having worked there for more than a decade.
The company's making a name for itself too, working with some of Europe's biggest insurers to transform how pricing decisions are made. And its newest launch, hx AI, blends powerful AI with its core platform to help insurers build smarter models, faster. It's a strong signal that hyperexponential is not just growing, but ready to lead the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(Co-Founder & CEO)CompSci at the University of York, qualified Actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Josef joined hyperexponential in 2023 as the first Value Consultant. They have made a big impact, and after a year they were promoted to Value Consulting Manager, where they now manage a team.
Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
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