Customer Success Manager, hyperexponential
£45-50k
+ Share options
2-3 days a week in office (Borough)
Modelling and analytics for weird and wonderful data sets
Open for applications
Modelling and analytics for weird and wonderful data sets
101-200 employees
Open for applications
£45-50k
+ Share options
2-3 days a week in office (Borough)
101-200 employees
Company mission
To reimagine technology to transform analytical decision-making, helping customers make smarter decisions faster.
Role
Who you are
- Account management experience in customer-facing role; strategy development and SaaS experience preferred
- Excellent presentation, written and verbal skills
- Strong organisational, time-management and prioritisation skills
- Creative self-starter; originates and drives constant improvement
- Keen analytical skills and ability to gauge and anticipate trends using data
- Exposure to SaaS contracts and involvement in some basic commercial discussions
- Aptitude for developing and nurturing positive relationships
- You'll also need to enjoy working and empathise with technical people, such as actuaries and engineers (who make up a lot of hyperexponential and our customers)
- Bonus points for an interest in Insurance or specifically how technology is disrupting the Insurance world
What the job involves
- With a rapidly expanding customer base, we're scaling our Customer Success team to ensure every customer receives the exceptional support they deserve
- You'll collaborate closely with our Customer Success Lead and cross-functional teams, including Sales, Product, and Learning & Education, to ensure our customers receive unparalleled support and guidance
- In this role, you'll take the lead as the go-to expert on our customer service portal, working hand-in-hand with product managers to drive enhancements and improvements
- Additionally, you'll have the exciting opportunity to craft learning pathways for users of Renew, empowering them to maximise their platform experience and drive success
- Understand and articulate the customer's executive priorities, business objectives and related initiatives where our platform and services can have an impact
- Work with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time (i.e. Quarterly Business Reviews)
- Build customer advocacy by providing our customers with a platform for showcasing their success (i.e. Webinar participation, Event speaking opportunities, case study participation, etc.)
- Work closely with our Learning team to feedback on new content required to help drive additional adoption based on feedback and experience from customer engagements
- Take ownership of QBRs and Account Plans for your customers (as well as any other customer-facing sessions) initially reviewing both, then updating and building on the initial content, and arranging appropriate meetings
Application process
- Initial call with our Talent team to kick things off
- Introductory call with your future manager
- Practical panel interview - in person
- Company Values interview
- We offer!
Salary benchmarks
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the specialty and commercial insurance markets. The product has broad applications, but the company's initial focus is on specialty insurance, a sector the founders know well, having worked there for more than a decade.
hyperexponential currently works with 13 of the largest insurers in Europe and is growing fast. In addition, the company launched Renew Connect, a partnership programme which offers integrations between all the best-of-breed solutions for insurers like Insurdata and Inari, and ensures the data flows freely and consistently between them.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
37% female employees
69% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"For people who want to grow their career - hx is the place to be. The company welcomes innovation and creativity - if you can dream it you can build..."
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company benefits
- Share options
- Regular remote hackathons, lunch & learns, socials and games nights
- Top-spec equipment
- Huge opportunity for personal development and mastery as we grow together
- £2,500 annual individual training budget plus £2500 for team training and conference budget + access to Udemy
- 33 days annual leave (incl. public holidays)
- Private Health Insurance through AXA - including medical, dental, mental health cover + gym membership
- Mental healthcare with our partner Spectrum.life and well-being budget via Juno
- Enhanced pension via Penfold
- Snacks, drinks fridge, fun office @ The Ministry with access to the gym
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(CEO)CompSci at the University of York, qualified actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
Michael Johnson
(CPO)Maths/CompSci graduate, qualified actuary and previous Pricing/Analytics Manager at Tokio Marine Kiln.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Josef joined hyperexponential in 2023 as our first Value Consultant. He's made a big impact, and after a year was promoted to Value Consulting Manager, where he now manages a team.
Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
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