Senior Director of Field Enablement, PagerDuty

• The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results
• 10+ years of sales enablement experience or a combination of sales, sales training, and enablement roles
• 5+ years of management experience leading and developing enablement teams
• Proven track record of building and delivering strategic sales enablement programs, including training, onboarding, certifications, and sales events
• Experience implementing and maintaining content management platforms such as Highspot or Seismic
• 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience
• We encourage you to submit your resume even if you don't meet every requirement

Desirable

• PagerDuty is seeking a Sr Director, Field Enablement to join our diverse, customer-focused team
• As Sr Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations
• You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth
• This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide
• You'll develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
• Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
• Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
• Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
• Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
• Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
• Build out and scale enablement support functions for Customer Success and Partnerships organizations
• Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations