Principal Product Manager, Pomelo Care

• We’re looking for a seasoned, entrepreneurial product manager to be the founding PM for a new direct-to-consumer business line at Pomelo Care
• 6+ years of product management experience with a proven track record of taking products from 0 to 1
• Extensive experience in direct-to-consumer (D2C) product management, including user acquisition, conversion, and retention funnels
• A true first-principles thinker; you are energized by ambiguity and skilled at creating structure and clarity in a brand-new problem space
• Deep user empathy and a passion for talking to users to uncover foundational insights that shape product strategy
• You are a master of execution and know how to get things done and be scrappy. You know how to launch an MVP and iterate quickly toward a larger vision
• Highly entrepreneurial and comfortable making decisions with incomplete information. You have a strong bias for action and a knack for navigating uncertainty
• Exceptional communicator and collaborator who can inspire a team and manage stakeholders from the C-suite to the front lines of care
• You have a strong product and design sense, with a passion for creating consumer-grade experiences that people love
• You are deeply excited about tackling complex healthcare challenges and building solutions for underserved patient populations

Desirable

• Your North Star: build and launch a new, market-defining virtual care service from the ground up for an underserved women’s health patient population
• This is a rare "0 to 1" opportunity to build a new product and business within a mission-driven, scaling company. You will work closely with the GM of the business and own our product strategy, including building the end-to-end patient experience
• You’ll work to define what a best-in-class, consumer-first healthcare experience should be, and then partner with a dedicated team of clinicians, engineers, operators, and marketers to bring that vision to life
• Define and execute the product strategy for a new D2C service line, from initial concept through product-market fit and into scale
• Lead foundational user research to deeply understand the needs, pain points, and journey of a new patient population we aim to serve
• Design the entire end-to-end patient and provider experience, ensuring a seamless blend of virtual care, digital tools, and operational support, leveraging Pomelo’s existing tools where helpful
• Translate complex clinical needs and protocols into a simple, intuitive, and empowering product for our patients
• Leverage AI to make yourself and the product maximally efficient
• Define the core metrics for product success, establish our initial product analytics foundation, and drive a culture of data-informed decision-making
• Build and manage the product roadmap, making critical prioritization and tradeoff decisions to drive momentum and learning in a fast-paced environment
• Work as a core member of a small, focused team of operators, engineering, design, and clinical leads to rapidly ship, test, and iterate on the product
• Champion this new venture internally, building alignment with leadership and cross-functional stakeholders across the organization